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Jeff Chapman

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  1. Clicking on File > File Info... does nothing and sometimes locks up

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    18 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Jeff Chapman commented  · 

    This is exactly what happens with me. Running on MacBook Pro 15" Retina model, macOS 10.13.6. I am using two external displays, but even if I unplug both, I still cannot see the File Info dialog when called up. It's as if it's completely hidden somewhere off the screen. Illustrator apparently *thinks* it is showing the File Info dialog and behaves as if it does, but the dialog is nowhere to be found, and Illustrator is completely unresponsive until hitting Escape to "close" the hiding File Info menu.

    This is a big bug and not a feature request...

    Jeff Chapman supported this idea  · 

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