AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
My feedback
31 results found
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Files don’t save!
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Screen%20Recording%202025-08-29%20at%2014.46.11.mov 15228 KB -
Captura%20de%20ecra%CC%83%202025-08-28%2C%20a%CC%80s%2011.09.33.png 368 KB -
Screenshot%202025-08-26%20at%204.44.48%E2%80%AFPM.png 51 KB -
Screenshot%202025-08-24%20at%2000.26.43.png 827 KB -
Screenshot%202568-08-20%20at%2011.25.20.png 117 KB -
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Screenshot%202025-08-14%20at%204.16.26%E2%80%AFPM.png 182 KB
28 votesThe team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.
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1 vote
An error occurred while saving the comment Thanks for reporting this! A few follow-up questions to help us investigate:
- What version of Illustrator and Windows are you using?
- When did it start.. any particular update?
- Do you have any third-party plugins or extensions installed?Does the issue occur after specific actions (e.g. saving, exporting), or even if you just launch and then close the app?
We appreciate your help in tracking this down!
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1 vote
An error occurred while saving the comment Hi Benoit - Thanks for flagging this. Could you help us with a bit more detail?
- Did the crashing start after updating to version 29.6.1?
- Are there any specific actions or workflows that seem to trigger the crashes?
- What OS version are you using?
This information will help us investigate and get this resolved faster. Appreciate your help! -
1 vote
An error occurred while saving the comment Also - Did it start with the 29.5.1 release?
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0 votes
An error occurred while saving the comment Thanks for reporting this. Did you start noticing the delay in this version (29.5.1), or was it present in earlier builds as well? Also, does this happen with specific types of files or any file in general? Any additional detail you can share will help us investigate further.
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1 vote
An error occurred while saving the comment Hi,
To help us investigate further, could you please provide a few more details:
- When did this start ?
- Does Illustrator show any error message or crash report when it crashes?
- Have you noticed if this happens with all files or only specific ones?
- Are you using any plugins or custom scripts with Illustrator?
- Have you tried resetting Illustrator preferences ?
- Does the issue occur after any recent updates to macOS or Illustrator?Any additional information or steps you’ve tried will help us troubleshoot the problem more effectively. Thank you!
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7 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this on AI version 22.1.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator TeamAn error occurred while saving the comment HI Phil,
Really sorry to hear you're losing work—that’s definitely not acceptable. We want to help resolve this.
Could you please share a few more details to help us investigate?- Which version of Illustrator and operating system are you using?
- Does the issue happen every time you try to close the app using the “X” button?
- Are you seeing any error messages or does Illustrator just freeze?
- When you say the close box isn’t red—are you referring to the top-left (macOS) or top-right (Windows) window button?
- Has this issue started recently, or has it been ongoing?Also, if possible, a short screen recording or screenshot would be very helpful.
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1 vote
An error occurred while saving the comment Thanks Keith. Will wait for you to revert.
An error occurred while saving the comment Hi Keith, Is it possible for you to share a smaple file? .To clarify on the file sharing - even a simplified version of one of your affected files would be extremely helpful for our engineering team to reproduce and debug this type engine issue. If you have any concerns about sharing, we can also arrange a screen sharing session where you could demonstrate the slowdown while we observe the performance metrics on our end.
An error occurred while saving the comment This is certainly not acceptable, and we take it seriously — especially as we’re actively working to improve Illustrator’s performance and stability across all platforms.
To help us investigate this further, could you please share a few additional details?
• Approximately how large are the files you’re working with (in MB)?
• Are there any specific actions or tools that seem to trigger the slowdown faster?
• Does the issue occur only with M3 devices on macOS 15.5, or have you seen this on other hardware or OS versions?
• If possible, could you share one of the affected files (with sensitive content removed)?Your input will help our engineering team narrow this down and prioritize a fix.
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1 vote
An error occurred while saving the comment Hi Brett,
Thanks for reporting this issue. To help us investigate further, could you please provide some additional details?
• What version of Illustrator are you using?
• What operating system and version are you running?
• Does the lag start immediately upon opening Illustrator, or only after performing certain actions?
• Are there any error messages or crash reports?
• Have you tried resetting Illustrator preferences or reinstalling the application?Any extra information will help us identify and resolve the problem more effectively. Thank you!
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1 vote
An error occurred while saving the comment Hi Susie,
Thanks for reporting this verification issue - a 25-minute delay is definitely not acceptable and I understand how frustrating this must be for your workflow.
To help us investigate this further, could you please provide some additional details:
System Information:What version of Illustrator are you currently running?
What operating system and version (macOS/Windows)?
How much available storage space do you have on your system drive?When This Occurs:
Does this happen every time you launch Illustrator, or only occasionally?
Does it happen when opening the application itself, or when opening specific files?
Did this start happening after a recent update or system change?Verification Details:
What exactly does the verification dialog say? (A screenshot would be helpful)
Does it mention "verifying" or use other specific language?
Are you seeing this during the initial app launch or when opening .ai files?This information will help our engineering team identify the root cause and work on a solution. Thanks for your patience!
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1 vote
An error occurred while saving the comment Hi Aniol, our team has been contacting you to get to the root cause. Can you please check and see if there is an email from my colleague, it should have @adobe.com in the email. Thanks
An error occurred while saving the comment Thanks Aniol. This is helpful. The team is working on identifying the root cause and the fix.
An error occurred while saving the comment Hi Aniol,
Thanks for flagging this — that definitely shouldn’t be happening. Could you help us by sharing a bit more detail? Specifically:
• Which exact version of Illustrator 2025 are you using ? Which earlier version works for you?
• Are you working on Mac or Windows?
• Does it crash with all files or specific ones?
• Are you using any custom libraries, third-party plugins, or synced swatches?If you’re open to it, a short screen recording showing the crash would also be super helpful. We’d love to get this resolved for you.
Thanks again for your patience!
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1 vote
An error occurred while saving the comment Hi Mike,
Thanks for reporting this and sharing the screenshot — it’s definitely not expected behavior.To help us investigate this issue further, could you please share the following details?
1. When did you first notice this issue? (Was it happening in earlier versions of Illustrator 29.x or only after a specific update?)
2. Does it occur only with TIF format images from the clipboard, or also with other formats (e.g., PNG, JPG)?
3. Are the images being copied from a specific app (e.g., Preview, Photoshop, browser), or from screenshots?
4. Does the issue persist if you paste the same image into another app (like Photoshop or Keynote)?
5. Can you confirm if GPU Performance is enabled in Illustrator when this happens?
6. Does the corruption happen immediately, or only after specific actions like zooming, panning, or moving objects?This will help us isolate whether it’s a format-specific issue, a clipboard pipeline problem, or something rendering-related on macOS Sequoia.
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5 votes
An error occurred while saving the comment Hi @Mr.Ron489 – thanks for sharing your experience. Could you help us with a few more details so we can better investigate the issue?
• Which OS and version are you on?
• When did you start noticing this slowdown (after a specific update or build)?
• Is the lag consistent across all files, or only specific ones?
• Could you share a short screen recording showing the brush tool lag?Appreciate your help – we want to make sure we address this properly.
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2 votes
An error occurred while saving the comment Hi Timm,
I'm truly sorry you've experienced these frustrating issues with Illustrator. Losing your work is absolutely unacceptable, and I can only imagine how incredibly disheartening that must be, especially when you're trying to focus on your creative process. It's painful to hear that our software has let you down when crashes and performance problems are exactly the kinds of issues our team is now laser-focused on fixing.
Could you share which version of Illustrator you're currently using and when you started experiencing these crashes? This would help us identify if it's related to a specific update.
If you're willing to share more details about your specific workflow and when these crashes occur, it would be incredibly valuable for our engineering team who is actively working to resolve these exact issues.Again, I'm genuinely sorry for the negative experience you've had. We're committed to earning back your trust.
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1 vote
An error occurred while saving the comment I understand your concern about performance issues when placing or pasting multiple images in Illustrator. I'm happy to let you know that we've made significant improvements to image handling in our latest release, Illustrator 29.3 (February 2025 release).
If you haven't already, I recommend updating to Illustrator 29.3 to experience these improvements. We're actively collecting feedback on these enhancements, so please let us know if you notice a difference in your workflow.
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759 votesStarted (Available in Beta) ·AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
Adobe Illustrator's Multithreading Journey Begins!
Dear Illustrator Community,
I'm thrilled to announce that we've embarked on an exciting journey to bring multithreading capabilities to Adobe Illustrator. This significant undertaking will enhance performance and responsiveness across various aspects of the application.
While this is a complex process that will take some time to fully implement, I wanted to share our progress so far.
Our Approach
We've strategically begun by focusing on the most computationally intensive operations—those that typically take more time and block the main thread, resulting in slower response times while you work. By moving these operations to separate threads, we aim to significantly improve your overall experience with Illustrator.
It's important to note that you may see more noticeable impact in some areas than others initially. However, we want to assure you that this is just the beginning, and we will continue this journey to bring improvements across…
An error occurred while saving the comment Hi Mathias - Thank you for bringing up performance concerns with complex vector brushes. We completely understand the frustration and importance of smooth performance, especially on high-end hardware.
Based on our performance roadmap, we're implementing several improvements that will directly address vector brush performance.
I'd appreciate if you could share more details/examples of specific brush files giving you trouble at file@adobe.com - this helps our engineering team optimize for real-world use cases.
An error occurred while saving the comment Hello All,
With the latest Beta, we have now implemented multithreading capabilities in some areas of Adobe Illustrator to improve performance. We've a clearly identified Performance-enhancement roadmap that we are executing against and will share regular updates on the progress.
For now, we have added multithreading support to the following operations:
-Image Import & Export
- Import, Place, and Drag-and-drop operations for JPEG, PNG, and TIFF files
- Converting linked images to embedded images
- Working with Photoshop files (Import, Place, and Drag-and-drop)
- Exporting to JPEG and PNG formatsEffects
- All Photoshop effects on images
- Object rasterization (via Object menu)
- Working with layers panelSmoother and faster layer operations: Hide, Unhide, Expand, Collapse, Scrolling up and down. etc.
We'd love to hear about your experience with these improvements, particularly if you've previously encountered performance issues in these areas.
Please:
1. Test these operations with your typical workflows and assets
2. Pay special attention to files or operations that previously caused performance issuesYou can provide feedback through this two-minute brief survey: https://survey.adobe.com/jfe/form/SV_e2Olp1bJXTun2Zw
Thank you for your time. Your input helps us continue improving Illustrator's performance for everyone!
An error occurred while saving the comment Hi,
Thank you, Mike and Margot, for sharing your detailed experiences and candid feedback about Illustrator's performance issues. As cartographers working with complex documents, your use cases are valuable to us.Margot, I've reviewed the video you shared showing the delay in text manipulation, and this is not the experience we want for our users. I'm particularly concerned that you're seeing worse performance after the 29.1 update, as this runs counter to our goals. We're investigating this specific regression as a matter of priority.
Mike, you shouldn't need to remove data layers or resort to workarounds like recreating text elements instead of editing them. We are working towards to make sure we address these issues in next few releases.
Let me be transparent about where we are in our multithreading journey. While we've begun implementing multithreading with rasterization in 29.1, we've a clearly identified roadmap that we are executing against. We're taking a methodical approach to these changes to ensure stability.Your real-world examples are invaluable for our testing and optimization process. I would greatly appreciate if you could share your working files with me at kotwal at adobe.com. These files will be used exclusively for internal testing and will help us replicate and address the specific scenarios you're encountering.
We will provide regular updates on our progress, and we will ensure that your use cases are represented in our performance testing suite.
Thank you for your patience and continued feedback as we work to improve Illustrator's performance.
An error occurred while saving the comment Hello!
As we approach Adobe MAX in Miami this year, I wanted to reach out and connect with our users who are planning to attend. I'd love the opportunity to chat with you in person about our overall approach. Your feedback is invaluable to us as we continue to work on performance improvements.
Our team has been working diligently and we'd love to share some details about our approach with you. If you're attending MAX, I would be happy to set up some time to chat and hear your thoughts on our improvement strategies.
Are any of you planning to attend Adobe MAX in Miami this year? If so, please let us know through this short survey: https://survey.adobe.com/jfe/form/SV_0VzklAr12gxsDaK
I will reach out to coordinate a time to meet up during the event. Looking forward to potentially connecting with you at MAX!
An error occurred while saving the comment Hello everyone,
First off, I want to take a moment to sincerely apologize for not sharing regular updates with you regarding Illustrator’s performance enhancements. I completely understand the frustrations many of you have expressed about our progress (or lack thereof) in making Illustrator a more multithreaded and multiprocessor-friendly application. Your feedback is vital, and it’s clear that we haven’t done a great job of keeping the lines of communication open.I want to assure you all that your voices have been heard loud and clear. We are working on making Illustrator multithreaded and multiprocessor-capable. It's a big undertaking, but it's happening! We genuinely appreciate your passion and ideas about how we can improve Illustrator’s performance, and I will ensure that we keep you updated on our progress moving forward. You deserve to know where we stand and what we’re working on.
I know actions speak louder than words, so I'm looking forward to showing you the improvements we're making. Thanks for sticking with us, and for pushing us to do better.
We've been digging deep into the app's architecture, and I want to give you a peek at what we've been up to. We've identified several tasks that were bogging down the main thread, and I'm happy to report we're making progress in moving these to background threads. Some of the areas we have tackled so far: Crash Recovery, Snapping, Thumbnail generation. These processes are now running on separate background threads, which should start to yield noticeable performance gains. We will be continuing to identify and shift more processes off the main thread.Additionally, we've been focusing on optimizing key areas that users have flagged as pain points. We've made significant improvements in: Image handling, File saving, Applying effects.
Very soon you will see these changes in action. I will share an update once these are in Beta build for you to experience these improvements firsthand. We know there's more work to be done, and we're committed to continuously improving Illustrator's speed and efficiency.
I will continue to update this thread with ongoing progress. I’d also like to invite you to be part of our Customer Advocacy Board (CAB). This CAB will allow for closer engagement, giving you a seat at the table as we explore ways to enhance our product. If you're interested in contributing and being part of the conversation, please let us know through this link: https://survey.adobe.com/jfe/form/SV_czQpFnmd3PWAreS
We appreciate your patience and feedback.
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42 votes
An error occurred while saving the comment We are planning to make this change. How about Space+escape ?
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60 votes
The latest version of Illustrator now allows you to manually control the behavior with the 'Suffix' option in the Export As dialog. Please check if it it works for you and comment back if it does not.
An error occurred while saving the comment Thanks for sharing your feedback. We are working on making this change. Better late than never :)
From the comments, it's clear that appending file name with numbers or artboard name doesn't make sense in one artboard scenario. We are planning to keep the filename as is in one artboard scenario. For multiple artboards, we continue to append the way it does today. Let me know if anyone sees any concern with this approach.
Thanks,
Avinash -
3 votesAdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
shared this idea
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53 votes
I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
An error occurred while saving the comment Based on your feedback, we had added a preference to enable/disable trackpad gestures for rotation. If you update to the latest version, you should see it under : Preferences > General > Trackpad Gesture to Rotate View.
We are also working on tweaking the threshold so that it's less sensitive and doesn't come in the way of zooming. This will come out very soon.
Thanks for reporting this issue and sharing the screenshots. To help us investigate, could you please provide a bit more information?
Which version of Illustrator are you using?
What operating system and version are you on (e.g., Windows 11, macOS Sequoia 15.0, etc.)?
Does this happen with all files or only specific ones? If specific, what’s the approximate file size and type of contents (images, text, linked assets)?
Did you notice this issue starting after a particular update?
This will help us narrow down the cause and suggest next steps.