AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
My feedback
36 results found
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2 votes
An error occurred while saving the comment An error occurred while saving the comment Hi,
To help us investigate further, could you please provide a few more details:
- When did this start ?
- Does Illustrator show any error message or crash report when it crashes?
- Have you noticed if this happens with all files or only specific ones?
- Are you using any plugins or custom scripts with Illustrator?
- Have you tried resetting Illustrator preferences ?
- Does the issue occur after any recent updates to macOS or Illustrator?Any additional information or steps you’ve tried will help us troubleshoot the problem more effectively. Thank you!
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2 votes
An error occurred while saving the comment Do you see performance lag in any specific panel? Or is this a generic suggestion for all panels?
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1 vote
An error occurred while saving the comment Can you please share the Illustrator version you are using? Did this issue start recently? Also, someone from the engineering team will reach out to you to debug this.
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1 vote
An error occurred while saving the comment Thank you for reporting the lag issue when using the Recolor dialog in Adobe Illustrator. To help us investigate further, could you please provide some additional details:
- The exact steps you take before you notice the lag.
- The size and type of the files you're working with when this occurs.
- Whether this issue happens with all files or just with specific ones.
- If you have made any recent updates or changes to your system or Illustrator.
- Whether any GPU settings or plugins are enabled that might be relevant.This information will help us understand and address the problem more effectively. Thank you!
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1 vote
An error occurred while saving the comment Hi Mattnymous,
Thank you for reporting this issue. I apologize for the inconvenience you're experiencing with fonts not showing after updating to version 29.8. This is not expected behavior, and we understand how frustrating this must be for your workflow.
To help us identify the root cause of this problem, could you please drop a note at ShareWithAI@adobe.com? Our team will be able to contact you directly to gather more details and work on a solution.
In the meantime, I'm glad to hear that downgrading to version 29.7.1 has restored functionality for you.
Thank you for your patience as we work to resolve this issue.
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1 vote
An error occurred while saving the comment Hi Ritesh- To help us narrow this down, could you please provide:
• A short video showing the lag (screen recording is fine).
• A bit more detail on what actions in Illustrator feel the slowest (e.g., panning/zooming on canvas, applying effects, file save, typing text, etc.).
• Whether this lag happens on all files or only with large/complex ones.This additional context will help us reproduce the issue and work toward a fix.
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Files don’t save! Saving starts and never finishes and can’t be cancelled
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Captura%20de%20pantalla%202025-09-04%20173401.png 18 KB -
Screenshot%202025-09-04%20at%2014.58.23.png 51 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.15.57%E2%80%AFa.%C2%A0m..png 76 KB -
Captura%20de%20pantalla%202025-09-03%20a%20las%2010.16.08%E2%80%AFa.%C2%A0m..png 39 KB -
Screenshot%202025-09-03%20184910.png 4 KB -
Screenshot%202025-09-03%20184124.png 3 KB -
Screenshot%202025-09-03%20184110.png 14 KB -
Screen%20Recording%202025-08-29%20at%2014.46.11.mov 15228 KB -
Captura%20de%20ecra%CC%83%202025-08-28%2C%20a%CC%80s%2011.09.33.png 368 KB -
Screenshot%202025-08-26%20at%204.44.48%E2%80%AFPM.png 51 KB -
Screenshot%202025-08-24%20at%2000.26.43.png 827 KB -
Screenshot%202568-08-20%20at%2011.25.20.png 117 KB -
Screenshot%202568-08-20%20at%2011.24.55.png 164 KB -
Screenshot%202025-08-14%20at%204.16.26%E2%80%AFPM.png 182 KB
35 votesThe team expects this to be fixed with the latest Beta build. Please try to install it and see if solves the problem.
An error occurred while saving the comment Thanks for reporting this issue and sharing the screenshots. To help us investigate, could you please provide a bit more information?
Which version of Illustrator are you using?
What operating system and version are you on (e.g., Windows 11, macOS Sequoia 15.0, etc.)?
Does this happen with all files or only specific ones? If specific, what’s the approximate file size and type of contents (images, text, linked assets)?
Did you notice this issue starting after a particular update?
This will help us narrow down the cause and suggest next steps.
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1 vote
An error occurred while saving the comment Thanks for reporting this! A few follow-up questions to help us investigate:
- What version of Illustrator and Windows are you using?
- When did it start.. any particular update?
- Do you have any third-party plugins or extensions installed?Does the issue occur after specific actions (e.g. saving, exporting), or even if you just launch and then close the app?
We appreciate your help in tracking this down!
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2 votes
An error occurred while saving the comment Hi Benoit - Thanks for flagging this. Could you help us with a bit more detail?
- Did the crashing start after updating to version 29.6.1?
- Are there any specific actions or workflows that seem to trigger the crashes?
- What OS version are you using?
This information will help us investigate and get this resolved faster. Appreciate your help! -
1 vote
An error occurred while saving the comment Also - Did it start with the 29.5.1 release?
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0 votes
An error occurred while saving the comment Thanks for reporting this. Did you start noticing the delay in this version (29.5.1), or was it present in earlier builds as well? Also, does this happen with specific types of files or any file in general? Any additional detail you can share will help us investigate further.
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7 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this on AI version 22.1.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator TeamAn error occurred while saving the comment HI Phil,
Really sorry to hear you're losing work—that’s definitely not acceptable. We want to help resolve this.
Could you please share a few more details to help us investigate?- Which version of Illustrator and operating system are you using?
- Does the issue happen every time you try to close the app using the “X” button?
- Are you seeing any error messages or does Illustrator just freeze?
- When you say the close box isn’t red—are you referring to the top-left (macOS) or top-right (Windows) window button?
- Has this issue started recently, or has it been ongoing?Also, if possible, a short screen recording or screenshot would be very helpful.
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1 vote
An error occurred while saving the comment Thanks Keith. Will wait for you to revert.
An error occurred while saving the comment Hi Keith, Is it possible for you to share a smaple file? .To clarify on the file sharing - even a simplified version of one of your affected files would be extremely helpful for our engineering team to reproduce and debug this type engine issue. If you have any concerns about sharing, we can also arrange a screen sharing session where you could demonstrate the slowdown while we observe the performance metrics on our end.
An error occurred while saving the comment This is certainly not acceptable, and we take it seriously — especially as we’re actively working to improve Illustrator’s performance and stability across all platforms.
To help us investigate this further, could you please share a few additional details?
• Approximately how large are the files you’re working with (in MB)?
• Are there any specific actions or tools that seem to trigger the slowdown faster?
• Does the issue occur only with M3 devices on macOS 15.5, or have you seen this on other hardware or OS versions?
• If possible, could you share one of the affected files (with sensitive content removed)?Your input will help our engineering team narrow this down and prioritize a fix.
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1 vote
An error occurred while saving the comment Hi Brett,
Thanks for reporting this issue. To help us investigate further, could you please provide some additional details?
• What version of Illustrator are you using?
• What operating system and version are you running?
• Does the lag start immediately upon opening Illustrator, or only after performing certain actions?
• Are there any error messages or crash reports?
• Have you tried resetting Illustrator preferences or reinstalling the application?Any extra information will help us identify and resolve the problem more effectively. Thank you!
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1 vote
An error occurred while saving the comment Hi Susie,
Thanks for reporting this verification issue - a 25-minute delay is definitely not acceptable and I understand how frustrating this must be for your workflow.
To help us investigate this further, could you please provide some additional details:
System Information:What version of Illustrator are you currently running?
What operating system and version (macOS/Windows)?
How much available storage space do you have on your system drive?When This Occurs:
Does this happen every time you launch Illustrator, or only occasionally?
Does it happen when opening the application itself, or when opening specific files?
Did this start happening after a recent update or system change?Verification Details:
What exactly does the verification dialog say? (A screenshot would be helpful)
Does it mention "verifying" or use other specific language?
Are you seeing this during the initial app launch or when opening .ai files?This information will help our engineering team identify the root cause and work on a solution. Thanks for your patience!
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1 vote
An error occurred while saving the comment Hi Aniol, our team has been contacting you to get to the root cause. Can you please check and see if there is an email from my colleague, it should have @adobe.com in the email. Thanks
An error occurred while saving the comment Thanks Aniol. This is helpful. The team is working on identifying the root cause and the fix.
An error occurred while saving the comment Hi Aniol,
Thanks for flagging this — that definitely shouldn’t be happening. Could you help us by sharing a bit more detail? Specifically:
• Which exact version of Illustrator 2025 are you using ? Which earlier version works for you?
• Are you working on Mac or Windows?
• Does it crash with all files or specific ones?
• Are you using any custom libraries, third-party plugins, or synced swatches?If you’re open to it, a short screen recording showing the crash would also be super helpful. We’d love to get this resolved for you.
Thanks again for your patience!
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1 vote
An error occurred while saving the comment Hi Mike,
Thanks for reporting this and sharing the screenshot — it’s definitely not expected behavior.To help us investigate this issue further, could you please share the following details?
1. When did you first notice this issue? (Was it happening in earlier versions of Illustrator 29.x or only after a specific update?)
2. Does it occur only with TIF format images from the clipboard, or also with other formats (e.g., PNG, JPG)?
3. Are the images being copied from a specific app (e.g., Preview, Photoshop, browser), or from screenshots?
4. Does the issue persist if you paste the same image into another app (like Photoshop or Keynote)?
5. Can you confirm if GPU Performance is enabled in Illustrator when this happens?
6. Does the corruption happen immediately, or only after specific actions like zooming, panning, or moving objects?This will help us isolate whether it’s a format-specific issue, a clipboard pipeline problem, or something rendering-related on macOS Sequoia.
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5 votes
An error occurred while saving the comment Hi @Mr.Ron489 – thanks for sharing your experience. Could you help us with a few more details so we can better investigate the issue?
• Which OS and version are you on?
• When did you start noticing this slowdown (after a specific update or build)?
• Is the lag consistent across all files, or only specific ones?
• Could you share a short screen recording showing the brush tool lag?Appreciate your help – we want to make sure we address this properly.
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2 votes
An error occurred while saving the comment Hi Timm,
I'm truly sorry you've experienced these frustrating issues with Illustrator. Losing your work is absolutely unacceptable, and I can only imagine how incredibly disheartening that must be, especially when you're trying to focus on your creative process. It's painful to hear that our software has let you down when crashes and performance problems are exactly the kinds of issues our team is now laser-focused on fixing.
Could you share which version of Illustrator you're currently using and when you started experiencing these crashes? This would help us identify if it's related to a specific update.
If you're willing to share more details about your specific workflow and when these crashes occur, it would be incredibly valuable for our engineering team who is actively working to resolve these exact issues.Again, I'm genuinely sorry for the negative experience you've had. We're committed to earning back your trust.
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1 vote
An error occurred while saving the comment I understand your concern about performance issues when placing or pasting multiple images in Illustrator. I'm happy to let you know that we've made significant improvements to image handling in our latest release, Illustrator 29.3 (February 2025 release).
If you haven't already, I recommend updating to Illustrator 29.3 to experience these improvements. We're actively collecting feedback on these enhancements, so please let us know if you notice a difference in your workflow.
Hi Leslie,
Thank you for reporting this issue and confirming that you're also experiencing the artboard crash problem. To help our team investigate this further, could you please provide a few additional details:
- Does Illustrator display any error messages or crash reports when this happens?
- Are you working with documents that have many artboards or complex content?
- Have you tried creating a completely new, simple document to see if the issue still occurs?
- Are you using any third-party plugins or extensions?
The more details you can provide, the better we can understand and resolve this crash. We appreciate your patience as we work to fix this issue.