AdminAvinash Singh Kotwal
(Sr. Product Manager, Adobe Illustrator)
My feedback
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3 votes
An error occurred while saving the comment -
2 votes1 comment · Illustrator Feature Requests » File Save, Import and Export · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment Hi Kerri, we will have someone from our team follow up w/ you. Do you have the ticket/case number handy that you used to talk to Adobe re this?
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3 votes
We have seen this issue specific to macOS 10.15. Enabling “Screen Recording” access right to Illustrator resolved this issue.
You can change this setting by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application.
Please try this and reply in comment if the above suggestion worked for you.
-Rama
Illustrator TeamAn error occurred while saving the comment As Rama mentioned, Apple has restricted the screen recording access in macOS 10.15 To sample the color from other windows user has to allow Illustrator to access Screen Recording permission.
This can be done by going to Apple > System Preferences > Security & Privacy > Screen Recording and add Illustrator Application. Here is a link to read more about it: https://helpx.adobe.com/download-install/kb/cc-apps-macmojave.html
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4 votes
Agree, this is actually a bug that slipped through. We are fixing this is our next release, which is rolling out as we speak. Thanks for the feedback. Keep it coming.
An error occurred while saving the comment Agree, this is actually a bug that slipped through. We are fixing this is our next release, which is rolling out as we speak. Thanks for the feedback. Keep it coming.
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68 votes85 comments · Illustrator Bugs » File Save, Import and Export · Flag idea as inappropriate… · Admin →
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0
For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappearWarm Regards,
Illustrator TeamAn error occurred while saving the comment Thanks, everyone for providing us the details around this which helped us react faster. As already mentioned by Raghuveer, we have fixed this issue. This fix should address all the issues reported in this thread. Please refer to Raghuveer's post below on how to access the fix via our PreRelease program: https://www.adobeprerelease.com.
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239 votes24 comments · Illustrator Feature Requests » File Save, Import and Export · Flag idea as inappropriate… · Admin →
Hi Everyone,
Background Save is now available in Illustrator CC 2020 (24.0.0 or higher versions).
You may read about this here: https://helpx.adobe.com/in/illustrator/using/saving-artwork.html#background_save
Please update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback.
An error occurred while saving the comment First up, apologies for not sharing any updates on this for so long. We will try to do a better job of it going forward.
I am happy to share that this feature is ready to be rolled out in one of our next releases. It's available in our prerelease program, in case you want to try it out. We would love to hear your feedback. Here is a link to our Prerelease program: https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
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1 vote
An error occurred while saving the comment Thanks for sharing this with us Cleo. I have asked our localization team to get this verified and fixed.
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59 votes
I am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
An error occurred while saving the comment @Feek - This couldn't make it to 23.0.5 but we plan will ship it in next release soon. Our intent is to do frequent releases to ship long-standing asks faster.
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43 votes
Hello,
Please accept my sincere apology for the inconvenience the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 3). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.Regards,
Ankit Goyal
Illustrator Team
I am not sure what the original word was, but seems like UserVoice is filtering these words. I am following up with UV to review the filtering rules. Can you please drop a note to me kotwal@adobe.com, what you originally wanted to write.