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Susan Trott

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    Hi,
    We worked with Microsoft on the issue. here is the update. Thank you few of you who helped us in isolating this issue. If your issue still does not get resolved with the updates as below please reach out to us on sharewithai@adobe.com

    Summary of Issue:

    Workaround:

    • Uninstall and reinstall the HP print drivers. Download the latest driver from HP website or contact your system administrator.

    Microsoft Support Ticket No.: 119070821001723
    Adobe Internal Tracking ID: AI-4215933

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Susan Trott commented  · 

    I have a similar problem. My printer is an HP Designjet 111. Up until about a month ago (after a Windows 10 update) it worked fine. Our tech people have not been able to solve this. I cannot print from Illustrator to this printer. It's a legacy device, using a USB 1.0-2.0 port. I've already installed a legacy USB card in my computer, and this has not yet solved this problem.

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