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mitsuki fukunaga

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  1. Startup performance

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    27 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    mitsuki fukunaga commented  · 

    Same here. I've removed the pref settings folder, uninstalled everything and re-installed. However, it still freezes during startup...

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