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Suprabhat Shukla

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  1. Cannot create or load documents, the canvas goes black/white/transparent

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    63 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Suprabhat Shukla commented  · 

    If anyone has missing or hidden artboard. Just type Shift+Ctrl+H or got to the View - Show Artboard. I am using Illustrator CS6. Or if your grey (outer Artboard Area) has turned white. Then it should be Overprint Preview, to deactivate it type Alt+Shift+Ctrl+Y or Just got to View- Overprint Preview. Thank you.

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