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Priscilla Candelas

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    Hi Everyone,

    The fix has been rolled out and is available in our latest release build – 24.1.1 for Win and 24.1 for Mac which is available worldwide now.

    What’s new in 24.1:

    You can update to the latest release using Creative Cloud desktop App:

    Thank you for all the feedback.

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    Priscilla Candelas commented  · 

    I have no idea why but Illustrator makes it so hard to export your file into an image with the clipping masks on. I don't know what's the point of having a clipping mask option when it won't even work when exporting. I have tried with multiple computers so it's not my computer. And I've been having this issue for over a year, so it's not a new bug. I just expected it to be fixed by now and didn't bother to report it until today. The only option that works is "Save for Web (Legacy)" but it saves the image at 74ppi, which makes the image blurry. And the weird part is when you preview the export, it looks like the clipping masks are on, but once it's exported, it shows everything. It's infuriating. I don't have this issue with Photoshop, so I don't know why Illustrator does this. And I haven't found a single solution online. In the example image I attached, it's supposed to be clipped in the big circle outline, and in the preview, it did look like how it does in the file. It however did not export like in the preview. I use Creative Cloud on both Windows (7 and 10) and Mac.

    Priscilla Candelas supported this idea  · 

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