Anonymous

← Adobe Illustrator

My feedback

1 result found

  1. crash after windows update

    3 votes
    0 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    From the looks of it it seems to be crashing with GPU. Here is what I can suggest
    1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
    2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Anonymous shared this idea  · 

Feedback and Knowledge Base

(thinking…)