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  1. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

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    79 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Anonymous commented  · 

    I'm working on an old piece of junk Apple at work. It's 4 years old so it's outlived its average lifespan 4 times. Any time I put any heavy load on illustrator, suddenly I can't switch between files. I can still see and edit the last one I was on before the error occurred, even if I click on other tabs, I can still only see end work on one. Also, no panels will open anymore. I have to force quit illustrator every time and this loses me about a half hour of working time every day.

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