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Mary Read

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  1. "View using GPU" greyed out since Illustrator 2021

    6 votes

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    4 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Mary Read supported this idea  · 

  2. White flickering screen: Illustrator 2019 gltches out video card in Macs with AMD Radeon R9 M390 2 GB graphics card...

    84 votes

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    69 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Mary Read commented  · 

    So far I've had two flash and flicker-free days since updating to Catalina, which has thrilled me to no end. Thank you to the engineers who took care of this! However, there are other Adobe issues so I have brand new problems to research. Thus was it ever so.

    Photoshop masks are not working at all and there are glitches when saving as, plus I keep getting notifications that Acrobat Pro is malign and will damage my system if I don't put it in the trash, so I am off to other forums. This is exactly how I want to spend my day!

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    Mary Read commented  · 

    When does issue start to happen? Is it after updating to Mojave?
    Almost immediately following the update

    Is the issue related to a specific document("ai,.indd or ps)? If yes, could you please share the document with us? You can upload it to the creative cloud and share the download link.
    Not specific to documents -- it happens in all .ai or .indd documents, sometimes within minutes of opening the document, sometimes it gives me 30 minutes of working time
    Any specific operation or action after which issue starts? Screen recording of the workflow will be very useful.
    Frequently it is when clicking and dragging a placed graphic but it is not limited to that instance. Basically it happens all the time, no matter what I am doing.
    Are all of you using 27-inch late 2015 iMac and AMD Radeon R9 M395?
    Yes
    Do you use Microsoft Outlook with Adobe products?
    I do not use Microsoft Outlook but I do have Microsoft Office installed. I uninstalled Outlook when I read there might be an issue. I've also disabled GPU Performance to no effect and to be clear it is not a 'flicker' it is a major, heart-stopping series of flashes that looks like the machine is going to blow up.

    Please help!

    Mary Read supported this idea  · 

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