Skip to content

Junio Serroni

← Adobe Illustrator

My feedback

1 result found

  1. Can't save files in Catalina

    74 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    91 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    An error occurred while saving the comment
    Junio Serroni commented  · 

    Thanks for your hard work.

    Sadly tho, "few" scenarios means all our MacBooks Pro of the office. So we are not using anymore Illustrator since Catalina's dayone. I don't know if we will switch back.

    Personally I belive this will be "fixed" with the new major release of Illustrator. Which is a bit sad, because we are paying costumers since the first CC...

    An error occurred while saving the comment
    Junio Serroni commented  · 

    Nothing happens once pressed on any input that require Finder to show up, meaning that it seems impossible to save or export anything made on Illustrator CC 2019 (last update to date).

    I've updated today to macOS 10.15 (Catalina)

    Junio Serroni supported this idea  · 

Feedback and Knowledge Base

(thinking…)