AdminIllustrator Engineering (Software Engineer, Adobe Illustrator)

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  1. Feature Tours and Tips pop up windows keep showing up even after selecting "Skip Tours"

    43 votes
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    18 comments  ·  Illustrator Feature Requests » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    Done (In Beta)  ·  AdminAnkit goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hello,

    Please accept my sincere apology for the inconvenience the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 3). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Ankit Goyal
    Illustrator Team

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    AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) commented  · 

    Should we have a preference to turn this OFF?

    Thanks.

  2. SVG text export failure

    5 votes
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    4 comments  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) commented  · 

    @Isa Bison: Please share the sample file of the variant issue to sharewithaiATTHERATEadobeDOTcom.
    Also please describe the issue you are facing.

    Thanks,
    Raghuveer Singh
    Illustrator Team

  3. Illustrator CC - Lags constantly every attempt to do something in my layers

    5 votes
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    3 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) commented  · 

    Hi stefan,

    Still waiting for your reply.

    Thanks,
    Mohit

  4. Crash when vectorising any image

    1 vote
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    0 comments  ·  Illustrator Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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