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Stephen Ray Lunny

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  1. 68 votes
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

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    Stephen Ray Lunny commented  · 

    This link is no longer working but the bug persists! How can people get the advanced build? When is it being patched?

    An error occurred while saving the comment
    Stephen Ray Lunny commented  · 

    Hi - some good-ish news. Adobe answered me on Twitter with a workaround fix. I haven't tested it yet but here it is:

    https://twitter.com/AdobeCare/status/1184126123908702209

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    Stephen Ray Lunny commented  · 

    Apparently this problem existed in during the beta of Catalina and was never corrected. This isn’t some small irritating bug. It could lose someone their job. Not being able to save a file? adobe, fix it!

    Stephen Ray Lunny shared this idea  · 

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