Translate Ideas and Comments
Choose language:
There was an error during translation


My feedback

  1. 72 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:

    Warm Regards,
    Illustrator Team

    An error occurred while saving the comment
    Nick commented  · 

    Finished talking with the Adobe engineers that were working on my machine. They seem to have isolated the problem and they told me that they are working to get an update out as soon as possible.

    An error occurred while saving the comment
    Nick commented  · 

    As I said earlier, I was speaking to a couple software engineers as they were tinkering with my machine remotely. They haven't isolated the problem yet but downloaded pages and pages of log files from my MacBook to analyze today. They will probably contact me tomorrow for another remote session. Whatever the issue is it's affecting most Creative Cloud applications in similar ways. Not a lot to share, I know, but I'll keep everyone posted as they progress.

    An error occurred while saving the comment
    Nick commented  · 

    On the phone with Adobe right now. They have "remoted" into my machine and are working to diagnose the problem. As much of a pain this has bug been, I'm actually impressed that they reached out to me with a phone call. Hopefully this meeting yields an update fix for all of us.

    An error occurred while saving the comment
    Nick commented  · 

    That's good to know. Been dying for a workaround of some sort. Thanks for that. Hopefully this issue gets resolved soon.

    Nick supported this idea  · 
    An error occurred while saving the comment
    Nick commented  · 

    Whenever I try to save a new file I am unable to save it. Neither the keyboard shortcut nor clicking directly on File> Save As... or Save as Copy... bring up the save dialog box. It's as though those commands are completely unresponsive. The program doesn't freeze or crash and I can continue to work in my document after I attempt to save, but I cannot seem to save any of the work that I've done to a new file. I can however edit and save an existing file in which case the File> Save function seems to be working just fine. Now noticing that a number of menu options are unresponsive. Some work but some don't.

    Just upgraded to Catalina last night. Was working fine yesterday before the upgrade.

    Adobe Illustrator version 23.1.1
    macOs Catalina version 10.15 (19A583)
    MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
    2.7 GHz Quad-Core Intel Core i7
    16 GB 2133 MHz LPDDR3
    Intel Iris Plus Graphics 655 1536 MB

Feedback and Knowledge Base