Skip to content

Bruce Leung

← Adobe Illustrator

My feedback

1 result found

  1. Can't save files in Catalina

    74 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    91 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    An error occurred while saving the comment
    Bruce Leung commented  · 

    Whenever I try to save a new file I am unable to save it. Neither the keyboard shortcut nor clicking directly on File> Save As... or Save as Copy... bring up the save dialog box. It's as though those commands are completely unresponsive. The program doesn't freeze or crash and I can continue to work in my document after I attempt to save, but I cannot seem to save any of the work that I've done to a new file. I can however edit and save an existing file in which case the File> Save function seems to be working just fine. Now noticing that a number of menu options are unresponsive. Some work but some don't.

    Bruce Leung supported this idea  · 

Feedback and Knowledge Base

(thinking…)