Skip to content

Chris

← Adobe Illustrator

My feedback

1 result found

  1. Can't save files in Catalina

    74 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    91 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    An error occurred while saving the comment
    Chris commented  · 

    Seems to be working for me too! It's been a rough couple design weeks but I'm glad it's been fixed – thanks!

    An error occurred while saving the comment
    Chris commented  · 

    @Jennifer -- I have a MacBook Pro with Touch Bar too. Wonder if that has something to do with it... Everything you described is exactly what I've been experiencing (unfortunately).

    An error occurred while saving the comment
    Chris commented  · 

    I'm having the same issue. Not sure if it's connected to upgrading to the new OS but I have the most recent version of Illustrator so it shouldn't...

    Chris supported this idea  · 

Feedback and Knowledge Base

(thinking…)