Translate Ideas and Comments
Choose language:
There was an error during translation

dnelson

My feedback

  1. 72 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    An error occurred while saving the comment
    dnelson commented  · 

    I am unable to save illustrator files in Catalina. This is a ridiculously critical issue that I cannot believe went unseen.

    I CAN SAVE (command S) an existing file.

    I CANNOT
    1. Save As (menu or key commands)
    2. Save as Template (“)
    3. Export

    I am running the latest version from the Creative Cloud. I have the latest Catalina PUBLIC release (No betas).

    I am not running an Illustrator 3rd party plug-ins.

    The ONLY WAY I can work is to duplicate an EXISTING AI file, work in it (often deleting everything first if I need to make a new file) and then saving it. I MUST change the name in the FINDER prior to opening it when I duplicate it as this is the only way to change the file name. As mentioned, Save As won’t work at all. NO dialogue box. NO crash. Nothing.

    Also as a side note, suddenly, everything in Photoshop is a .PSD, regardless of what file format I save it in. I need to change there suffix in the finder after the save (ie; JPG).

    I just don’t get how this critical stuff was all overlooked. I pay a premium for the subscription. What good is it if I can’t save my work?????

Feedback and Knowledge Base