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Vimal

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  1. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

    59 votes

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    79 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Vimal commented  · 

    Solved: Even I have faced this issue. You just want to save the file and close the illustrator then open it again. If you facing problem still, restart your system then open it. It will absolutely work.

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