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  1. Can't save files in Catalina

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    91 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

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    help me help you commented  · 

    When the problem is occurring, with Illustrator as the active application briefly press the following keys simultaneously to trigger a sysdiagnose:

    Command + Option + Shift+ Control + Period (.)

    Note: The sysdiagnose process can take 10 minutes to complete. Once finished, the folder “/private/var/tmp/“ should
    appear automatically in the Finder and the sysdiagnose file there will look similar to this:
    “sysdiagnose_2017.08.17_07-30-12-0700_10169.tar.gz”

    send the sysdiagnose file that appears in /private/var/tmp/ to Adobe to pass along to Apple or send it to apple via https://feedbackassistant.apple.com and briefly describing the problem

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