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Shirley Hopkins, acp

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  1. Can't save files in Catalina

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    91 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    An error occurred while saving the comment
    Shirley Hopkins, acp commented  · 

    I posted an AppleScript to the Illustrator Forum that saves the document. This might work as a runaround until the problem gets fixed. (I tested it with a graph selected which causes the save condition to become disabled and it worked.) Can't guarantee it will work for other "save disabled" conditions. If anyone needs help with the script they can contact me..
    Shirley Hopkins ACP

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