Sharon Brien

My feedback

  1. 68 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

    An error occurred while saving the comment
    Sharon Brien commented  · 

    Wow Michal - it worked for me too! How did you even think of doing that? thanks!

    An error occurred while saving the comment
    Sharon Brien commented  · 

    I've found that I can save as eps/svg, just not as an AI. Its a work around but not ideal. I also have the latest release and it is not fixed. FYI have downloaded the patch and have latest versions - still happening

    Sharon Brien supported this idea  · 

Feedback and Knowledge Base