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Andy Whitelock

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  1. Can't save files in Catalina

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    91 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0

    For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

    Warm Regards,
    Illustrator Team

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    Andy Whitelock commented  · 

    Downloaded the PreRelease version which has no effect. I'm copying artwork from another Illustrator file and rasterizing it becuase its so complex then saving as PDF with small file size so my client can see it and I get either nothing or just the grey text of the raster. Very odd and seriously affecting my business to the point I cannot give my client their brand guidelines on deadline. I've never experienced such a huge bug as this in any Adobe products. Please fix quickly

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