10 votesRequest to Contact Support · AdminAnish Kumar (Sr. Lead Quality Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I have this problem on both Mac & Windows Illustrator v23 2019, preferences will not save as every time I reopen the application preferences are reset to default....very annoying.