My feedback

1. preferences reset to default...EVERY time I open Illustrator

   13 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   22 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi ,

   Thanks for reporting this issue, Illustrator team really appreciate this.
   Unfortunately we are unable to reproduce this issue in house, Kindly help Illustrator Team to nail this issue down further:

   Kindly provide the exact preferences you are using and the data from below mentioned location .

   Mac:- /Users//Library/Preferences/Adobe Illustrator 2X Settings
   Win:-C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 2X Settings

   Share the above information with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

   An error occurred while saving the comment
   LM commented  ·  Jan 31, 2020  ·  Edit…  ·  Delete…

   I have this problem on both Mac & Windows Illustrator v23 2019, preferences will not save as every time I reopen the application preferences are reset to default....very annoying.

   Save Submitting...