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38 votesRequest to Contact Support · Ashutosh Chaturvedi responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – IllustratorAnonymous supported this idea ·
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When opening or creating a new file on Ai, there is a black screen. I need to resize window to be able to start using it.