Anonymous
My feedback
3 results found
-
52 votes
An error occurred while saving the comment Anonymous
supported this idea
·
An error occurred while saving the comment Anonymous
commented
Environment
Illustrator 30.8.2, macOS 26.6.2 (Apple silicon)
Files on a local external SSD, not a network or cloud drive
"Create PDF Compatible File" on; images linked, not embeddedIssue
A large linked CMYK image (about 4,250 × 9,560 px, 8-bit, with transparency, around 120 MB) shows correctly in Illustrator. When the .ai is placed in another document, or read by other PDF software, that image is missing. Everything else in the file shows.What I found when I inspected the saved file:
The native Illustrator data holds the placed image correctly: right path, position and scale.
The PDF-compatible part of the same file doesn't contain the image at all.
When the image was on its own layer, the PDF-compatible data had that layer, but empty.
Other linked PSDs in the same file were written normally. Only this image was dropped.These made no difference:
Linking the PSD or a TIF version of the image
Deleting the extra alpha channel
Placing the image fresh on a new layer
Removing its clipping mask
Moving it fully inside the artboard
Deleting a second artboardWhat fixed it:
Workaround: turn off Preferences → File Handling → "Save in background", then save again. The image then appears correctly.
Also works: File → Save a Copy as PDF includes the image.Notes
The bug-tracker entry for this was marked fixed in 30.3. It still occurs in 30.8.2 with "Save in background" on.
Saved copies stay broken until re-saved with background save off, so affected files can go on to other apps or to print without anyone noticing. -
Opacity mask editing mode is broken, changes made are not visible unless Clip / Invert option is selected
-
1-all-objects.png 433 KB -
2-mask-embedded-image-(wrong).png 298 KB -
3-mask-vector-object-(correct).png 490 KB -
0B-3.png 64 KB -
0B-2.png 70 KB -
0B-1.png 15 KB -
Screenshot 2024-01-03 164221.jpg 247 KB -
Captura de pantalla 2023-12-15 143916.png 19 KB -
Screenshot 2023-12-08 at 12.07.05.png 3919 KB -
Screenshot 2023-12-08 at 12.06.10.png 276 KB -
Screen Shot 2021-01-26 at 2.20.54 PM.png 954 KB -
Screen Shot 2021-01-26 at 2.22.52 PM.png 3475 KB -
Screen Shot 2021-01-26 at 2.21.54 PM.png 979 KB -
2021-01-20_10-35-57.png 101 KB -
Screenshot 2021-01-12 at 12.57.11.png 937 KB -
Screenshot 2021-01-12 at 12.57.02.png 73 KB -
Screenshot 2021-01-12 at 11.33.54.png 97 KB -
Screenshot 2021-01-12 at 12.56.44.png 815 KB
97 votesHi Everyone,
We have fixed this bug in our latest release – v 28.2.0 which is available worldwide now. Thanks for your patience on this.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Anonymous
supported this idea
·
-
-
76 votesAnonymous
supported this idea
·
.png){kind=link}
.png){kind=link}
Unfortunetly the file in question is NDA but I will try recreate in another file using none nda files.