jon Whipple

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    21 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed in Creative Cloud CCXProcess 3.6.2 update. However, for an identified scenario the fix is not working. This issue happens with the content being not refreshed for quite some time. The team is working on a fix for clearing the cache in case they have not been refreshed.

    Meanwhile, users can try the below steps to clear the cache to work around this issue.
    1. Clear HomeScreen data
         Mac: ~/Library/Caches/Adobe/CCX Welcome/
         Win: userprofile\AppData\Roaming\Adobe\CCX Welcome\
    2. Restart CCXProcess
         Mac:
          In Activity Monitor, search for CCXprocess. Select and click on X button on top to kill the process
          Go to /Applications/Utilities/Adobe Creative Cloud Experience/ and double click CCXProcess app
         Win:
          In Task Manager look for CCXprocess. Right-click and click End Task
          Go to C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience and double click on CCXProcess app
    3. Wait a couple…

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    jon Whipple commented  · 

    I would like to report that I followed the workaround that Rama has outlined 12 May 2020 and it works.

    An error occurred while saving the comment
    jon Whipple commented  · 

    This issue persists. See screenshot attached.
    CCX Process 3.6.2.5
    Illustrator 24.1.2
    macOS 10.15.4 (Catalina)

    jon Whipple supported this idea  · 

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