Paul Kelly

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    21 comments  ·  Illustrator Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    This issue is fixed in Creative Cloud CCXProcess 3.6.2 update. However, for an identified scenario the fix is not working. This issue happens with the content being not refreshed for quite some time. The team is working on a fix for clearing the cache in case they have not been refreshed.

    Meanwhile, users can try the below steps to clear the cache to work around this issue.
    1. Clear HomeScreen data
         Mac: ~/Library/Caches/Adobe/CCX Welcome/
         Win: userprofile\AppData\Roaming\Adobe\CCX Welcome\
    2. Restart CCXProcess
         Mac:
          In Activity Monitor, search for CCXprocess. Select and click on X button on top to kill the process
          Go to /Applications/Utilities/Adobe Creative Cloud Experience/ and double click CCXProcess app
         Win:
          In Task Manager look for CCXprocess. Right-click and click End Task
          Go to C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience and double click on CCXProcess app
    3. Wait a couple…

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    Paul Kelly commented  · 

    For the record, I’m no longer having this issue, but I followed the steps above [killing the process in Activity Monitor] and it cleared up a separate issue I had been having with Adobe XD. Thanks!

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    Paul Kelly commented  · 

    Hi Rama – Thanks for your response, but I've updated both the Creative Cloud Desktop app and Illustrator. The issue persists.

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