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38 votesRequest to Contact Support · Ashutosh Chaturvedi responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
An error occurred while saving the commentChristof supported this idea ·
Like we pay you for a service get it together y'all always have some issues... and we know youre sitting at home like the rest of us! I have assignments due. I even uninstalled and re-downloaded youre wasting my VALUABLE time
Photo attached is my lunch screen and nothing happens when I use the 'File' dropbox and push 'NEW' but a black screen