A customer file created in CC 15 MAC and (according to tech support) using a CS/3 template does not open properly in CC 18. a group of objects appear as a missing linked file rather that the actual objects. However CS/5 opens the file and placed the vector objects inside a clip mask properly, allowing access to the vector path information. Why would CC18 not have the same capability? Worse, why would it confuse the issue stating a linked file is missing? The vector info is obviously in the file (since it appears in CS/3 and CS/5, get that info into CC18.

I'm sure this is going to be a recurring problem with customers sending older files to me.

Get CC18 to maximize the object info it extracts from older files.