Custom keyboard shortcuts for File Commands should work when no document is open.
Because custom keyboard shortcuts only work when a file is open, some File Commands like New from Template don't work when you would need it.
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Strange... these work for me.
I can call New from Template with no files opened (and I disabled Home Screen as well), with Ctrl+Shift+N (I am on Windows).
Nick, can you make a test, please? Reassign it to some other hotkey and see if any other combination works for the commands, or is it only Cmd+Shift+N is flawed?
What about other hotkeys, like Cmd+O, or Cmd+N? Does it change if you disable Home Screen?