File sync with Synology drive buggy
When I'm saving an Illustrator doc to a Synology Drive folder it almost always says, that the file has been changed outside of Illustrator which it hasn't. Finally after saving and closing it, it hasn't synced with the Synology NAS and I have to manually tell it to upload.
This only happens with Illustrator and Illustrator files. All other programs handle it well. It's seems that there is a proplem with Illustrator and the file provider API from Apple, judging on reports from others with different file provider services.
Andy Lang
shared this idea
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Andy Lang
commented
Hi Egor, the Synology NAS acts like a personal cloud service with the service "Synology Drive". You have local folders that get synced with your NAS but it doesn't matter if the NAS is local or remote.
And for services like that Apple has an API and my theory is that Illustrator file handling doesn't work well with this API.
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Oh. For some reason I thought of a drive as a drive, since you mentioned NAS, and not as a cloud syncing solution... but you said it then doesn’t get synced with on your LOCAL NAS, didn’t you? So it it is a network share, or I (being a Windows user), don’t understand something about MacOS?
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Andy Lang
commented
Hi Egor, the articles in your comment refer to using Ai over a network share via SMB or AFP. I am using Synology Drive (https://www.synology.com/en-us/dsm/feature/drive). This is comparable to Dropbox or Google Drive. The files are local and they get synced.
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Yep, Ai is just not playing nice with removable drives and networks in general.
According to the manual (https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html), 'Illustrator does not support network or removable drives as scratch disks, or folders of file sync services such as Dropbox, Google Drive, and icloud’Also mentioned in several other places:
https://community.adobe.com/t5/illustrator-discussions/ilustrator-file-will-not-save-on-nas/m-p/14041745
https://www.reddit.com/r/synology/comments/som6f1/synology_not_playing_nice_with_mac_chrome_and/
The last one also suggests tweaking permissions on MacOS, please consider trying it. Would be nice to hear back from you on the result.
