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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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412 results found

  1. Artboard Export Improperly Imports in other DV Apps

    When using the Artboard Export (Control Alt E), I noticed that importing those files (in my case, JPEGs) into After Effects and Premiere results in all the files being the last output image of the batch. It doesn't matter if they are imported one at a time or in a group, through Media Browsers, Drag and Drop, or an Import Dialogue box. The files visibly appear correct on the computer when previewed.

    This is experienced when importing into Adobe After Effects and Adobe Premiere (2019 and 2020). This behavior is not present in Photoshop or even Adobe Acrobat upon import.

    …

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  2. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  3. Export for screens > SVG Exports only some of the artboards.

    MacOS Mojave 10.14.6
    Illustrator 24.0

    When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.

    Is there any workaround for this bug?

    UPDATE: It exports all the artboards but it takes a long long time. Is it normal?

    Thanks

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  4. Ai 2020 Crashes when trying to place a file from a Zip directory

    When trying to place an asset that is inside a Zip directory, Ai 2020 will crash and require a restart. This is on a Windows system with the latest illustrator 2020

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  5. Can't export image

    If i want to export an image legacy the application said that it can't find the file

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  6. long time to package

    anyone else experiencing this? even small files with few psds in them. just started happening this week with the 2020 update..

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  7. wasatch soft rip

    wasatch softrip has hot folders. save a PDF in the folder, and it processes the print. Illustrator 2019, worked fine. Save to folder, keep document open. Illustrator 2020 keeps the file LOCKED. Program has to be QUIT in order for the lock to be released.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →

  8. Illustrator 24 does not memorize the artboards when saving as a PDF page

    Hi, now I am facing an unpleasant problem.
    After upgrading to the latest version of Illustrator (24), Illustrator stopped remembering the last selected artboard. I have to select it every time I save it to PDF. Quite annoying error. Has any of you met this before?
    The next mistake is, if the PDF already exists, it will not notify you that it is already and overwrite it directly.

    More here: https://youtu.be/Yx8Dsw2-1Ho

    Ales

    PS: I also informed about it here: https://community.adobe.com/t5/illustrator/illustrator-24-does-not-memorize-the-artboards-when-saving-as-a-pdf-page/td-p/10751205

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  9. export resolution png incorrect

    In Adobe Illustrator version 2020 the export png is broken. When selecting export in 300 PPI the result is a 1250 PPI image.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  10. Gradient expand in to separate colors when i'm trying to export files in EPS 10 in illustrator 23.1.1 version

    macOS Mojave,
    Processor: 2.3 GHz Intel Core i7
    Memory: 16 GM 1600 MHz
    Graphics: Intel HD Graphics 4000 1536 MB

    when i'm trying to export files in EPS 10 in illustrator 23.1.1 version all the objects filled with gradients are automatically expand in to separate colours and just because this EPS file size are increases.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  11. File > Place svg: altered shapes

    In Illustrator v24.0, File>Place of some svg images distorts the shapes. It works OK if I open the svg file directly in Illustrator v24.0, select the layer and paste it on my artboard (in another open file). It also works OK if I do File>Place in Illustrator v23.1.1.

    The "attach a file" option here won't let me attach an svg (why not?) so I've attached an AI file instead. Hopefully if you export it to svg you can see the problems when importing that svg via File > Place. Some of the problem are: the "m" shape is missing a…

    1 vote

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    2 comments  ·  File Save, Import and Export  ·  Admin →

  12. Open/Import svg into illustrator

    The line weights of imported svg files into Illustrator 24 come in heavier than the same svg imported into Illustrator 23.

    One example: Line weight of drawing in Ill 23 is .529 pt. Same file opened in Ill 24 is 1.5 pt.

    Windows 10

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  13. PDF options do not work

    --> This is a serious bug!
    Illustrator 2020 save as PDF does not show other options than "General" even though different tabs are selected

    Nvidia 980 / mac pro 2010

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  14. Importing: An unknown error has occurred.

    Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.

    1. I am on Mac OS10.14.6 and AI 24.0
    2. File import, select file, checking import options, selecting which page/artboard and the place.
    3. It should place the art but
    4. instead deadlocks you from importing any files of any type after that without a hard reboot.
    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  15. Settings Import

    I just updated to 24.0 from 23.1 and my settings are not a valid settings file? What gives.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  16. Illustrator 2020にて配置読み込みオプションのトリミングが機能しない

    配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  17. Illustrator Delay in Saving File.

    When Saving a File, it takes up to 5 minutes to do so, Is there a solution. please let me know.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  18. Opening Old AI5.5 files in CS2019

    I now find since moving to Catalina that my old version of Adobe Illustrator 5.5 has stopped working, this would be fine, but I cannot open old files from 2009 in Adobe Illustrator 23.1.1 - and as luck would have it, I get a call to reignite an old brand this AM! can anyone help please?

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →

  19. PDF Security

    If I password protect a pdf and then re-open it and make changes to it. I am unable to just hit save. I have to save as again and put in a password again otherwise the pdf is no longer password protected.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Admin →

  20. Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.

    1 vote

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