Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
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Pressure option for brush is greyed out in AI while using Wacom Tablet Adobe Illustrator CC 22.0.0
Ever since the new update, every time I'm trying to change my paintbrush to pressure sensitive option from the drop down list box, the 'pressure ' option is greyed out and can't be selected. 'Fixed' and 'random' are the only ones that aren't greyed out.
How can I set the pressure senstivity option on?
Please help.
63 votesPlease refer to this KB doc for a solution to this issue – https://helpx.adobe.com/illustrator/kb/wacom-tablet-issue-with-mac.html
Please reach out sharewithai@adobe.com with system info and a screen recording if the above solution did not help
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Illustrator Known Issue - Adobe Illustrator crash when run running around 30 minutes on multiple document. Hello Adobe Team,
There is known issue on Page 13 of the below linkhttps://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/AI_ScriptGd_2017.pdf
In our process we work around 2000 to 2500 documents in one go. Could you guys address this issue as soon as possible.
30 votesProblem described in this thread arises due to using a single script for processing thousands of files without changing the context.
A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.
So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process…
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Object Transform Reflect default bug Small one, but the reflect tool doesn't seem to be saving last input, i.e. usually it will remember whether you last used reflect Horizontal, Vertical or Angle, but now it defaults seemingly at random. With perhaps a bit of a bias to Angle. Which I don't think I've actually ever used.
25 votesWe could not reproduce this issue due to a lack of information. It may appear this happens very easily for people who face this issue, this may be due to specific hardware setup, etc.
If you have additional information to share with the Illustrator team, please reach out to ShareWithAI@adobe.com
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Export for Screens: pre-export settings for PNG and JPG are same, but post-export JPG resolutions vary This is odd. I'm in Illustrator 2020 (24.0.1).
I have a .ai doc open.
I go to File->Export->Export for Screens...
Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)
I hit the Export Artboard button, and am notified of success.
I go to Bridge to examine the results. (See Adobe Bridge Screenshot)
The exported PNGs all have resolutions of 72 ppi (expected, good result).
The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).
Why would that happen? Why don't all…
10 votesWe could not reproduce this issue. If you still see this issue happening please provide the below details
Please share the given details at ShareWithAI@adobe.com
1) If the issue is reproducible on latest build 25.2.1?
2) Is multiple AI versions installed in your system? If yes, please share the details.
3) Some video & Test file for our reference. -
"Command W" quits application. "Command W" Keyboard short cut now quits the application rather than just closing the current window.
10 votesWe could reproduce this issue due to lack of information available. Please reach out to DL-ShareWithAI@adobe.com if you have more details to share with Illustrator team to fix this issue.
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No Properties panel available I have the 22.0.1 version of Illustrator and I haven't been able to find the Properties panel anywhere. My OS is Win 7.
I got Illustrator just last week and there are no updates available for my installed version.I've looked for the panel in every workspace and checked the dropdown menu under "Window". There is no panel listed.
I've reviewed all of the Preferences settings and cannot see anything connected to the workspace options.Please help, I really would like this panel.
10 votesProperties panel is not supported in Win 7, please upgrade to Windows 10 use the Properties panel.
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Hidden layers are visible when exporting as png windows 10 pro ver 1909
Adobe Illustrator 2020 24.1.2If you hide a layer that overlaps the following conditions and export it as png, the layer will be displayed in the output png file even though it is hidden on the screen.
・Appearance is set on the layer itself.
・The layer is inside another layer. (It is a sublayer.)There are the following workarounds.
• Appearance on a group of paths rather than on layers.
・Take from another layer and change from sublayer to top layer.
・Export as jpg.There is a workaround for the time being, but the work…
9 votesCould not reproduce this issue. Please reach out with below info. if this issue is still happening for you.
1. Are you still facing this issue on latest version 25.2? If yes, please provide below details-
2. Machine details which can be found by :
MAC : Choose Apple menu > About This Mac.
WIN : Go to settings and Click on System and Click on About . In Windows Specifications , machine details can be found .
3. Kindly provide a short recording and Test file(Via File→Package) with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .
4. Kindly let us know with which previous version of illustrator it is running fine on your system. -
AI 22.1 Open single page of multipage PDF now a 2-step process? WHY, of WHY did you ***** this up? Formerly you could open a single page of a multipage PDF by simply clicking the arrows under the thumbnail. Once you found the page you want, you click open and there it is. Now, no matter what you do, the Pages Range is stuck on 1-1 (of xx). You now have to type in the number. PITA! Please fix this back to the old way.
8 votesWith the introduction of multipage PDF open it is not possible for us to tie the range field to the thumbnail previews. It is not possible for us to predict the user intent just based on previews he/she has seen. Here is one example user preview pages 1 to 3 and then decided to open pages 1-2.
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Cut master 3 not working after update Illustrator just updated to CC2018 and now my cutmaster 3 plug-in is not working or in the file tab.
8 votesPlease contact plugin developer and get a plugin compatible with the CC 2018. You also have a choice to install previous release of Illustrator to ensure uninterrupted work till you procure CM plugin that is compatible with latest release.
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"To preserve appearance some text has been outlined" I recently sent a PDF file generated from InDesign (CC2018) to a book manufacturer from which they were to make a brass die to stamp a binding, just as I have done for about twenty years. A proof was sent back to me in which the 1/2pt rules had thickened to about 3pts and some of the type had thickened, too. I complained and they sent me another proof, in which the rules were ok, but most of the type had thickened.
I wondered how this could have happened, so I did some experiments. I opened the PDF in Illustrator…
7 votesPDF is intended for Output and Document Sharing. In any workflow, if the content is to be modified without any data loss then the native file format should be used for editing. InDesign document or Illustrator document should be used to edit the content.
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outline view does not work I'VE TRIED EVERYTHING.
it doesn't work, even if i try to make only outlines , i can see the preview
5 votesLooks like it was an issue with GPU drivers reference: https://forums.adobe.com/thread/2362932
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4 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
4 votesDeclined ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Didn’t hear back from the original user and issue resolved for one user. Marking Declined.
Thanks & Regards
Nitish Agarwal
Illustrator Team -
Jagged Edges on Vector objects I've tried just about everything I can think of, but no matter what I do my vector objects are showing jagged edges, almost like I've used a brush preset, but I haven't. It's extremely distracting, please help!
4 votesDeclined ·AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
No response for long time. Closing the issue.
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4 votes
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Illustrator 25.3 breaks extensions The Illustrator 25.3.0 and Illustrator 25.3.1 updates prevent several extensions to launch and to run properly, such as our extension Fontself Maker.
The CEP team suggested a workaround to bypass the initial blocker issue, but there are additional critical bugs that prevent users to run their tools as expected.
Here is the more detailed bug tracking: https://github.com/Adobe-CEP/CEP-Resources/issues/367
3 votesThe changes are intended as part of the new CEF update. These are not issues on the CEP side but more security restrictions that came with the new CEF update. The workarounds (https://github.com/Adobe-CEP/CEP-Resources/issues/367) should be good for the plugin developers in the short term, but for the long term, plugin developers should make changes to ensure that they are following the latest web standards for cross-site workflows.
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Bring back progress bar for saving AI files Can we please go back to having a progress bar when saving an AI file? The saving in the background is nice, but the saving percentage text just doesn't do it for me, plus, the pop-up dialog box that comes up while saving is very annoying.
3 votesHi,
In order to get previous behavior, please disable ‘Save in Background’ checkbox (Preferences > File Handling & Clipboard > Save in Background).
@J Bassell: There are two places where we show the progress of save (see attcahed image). You may read more about background save at: https://helpx.adobe.com/in/illustrator/using/saving-artwork.html#background_save
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Extension EAN13 Maker EAN13 maker window is not working as it should.
- Window is with sliders even as resolution is 2560*1440.
- Font settings is reset every time AI is reopened
- EAN file overrides units preference and is ALWAYS in Points
Very annoying and severly limits the use of a tool which could become extremely important in our workflow.
3 votesPlease contact makes of the extension. Since the extension is not released by Adobe i request you to contact developers of EAN13
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Extremely slow "export for screens" and saving I'm suffering a performance reduction in my workflow thanks to the latest update (23.0). I usually have at least five artboards per file project--sometimes up to 20. I used to export designs within 30 seconds and now it takes up to 5 minutes.
I haven't change anything in terms of hardware or workflow. My exports are slow no matter if the file goes to the server or to my hard drive. This is driving me crazy!
3 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator CS6 does'nt work on macOS Hight Sierra Hi,
waht can I do to use Illustrator CS5 on macOS Hight Sierra.
InDesign work very well, but Illustrator can't open.Thank tou very much !
Geneviève
3 votesCS6 is not supported on High Sierra.
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