69 results found

1. Pressure option for brush is greyed out in AI while using Wacom Tablet

   Adobe Illustrator CC 22.0.0

   Ever since the new update, every time I'm trying to change my paintbrush to pressure sensitive option from the drop down list box, the 'pressure ' option is greyed out and can't be selected. 'Fixed' and 'random' are the only ones that aren't greyed out.

   How can I set the pressure senstivity option on?

   Please help.

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   Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please refer to this KB doc for a solution to this issue – https://helpx.adobe.com/illustrator/kb/wacom-tablet-issue-with-mac.html

   Please reach out sharewithai@adobe.com with system info and a screen recording if the above solution did not help

2. Illustrator Known Issue - Adobe Illustrator crash when run running around 30 minutes on multiple document.

   Hello Adobe Team,
   There is known issue on Page 13 of the below link

   https://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/AI_ScriptGd_2017.pdf

   In our process we work around 2000 to 2500 documents in one go. Could you guys address this issue as soon as possible.

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   Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Problem described in this thread arises due to using a single script for processing thousands of files without changing the context.

   A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.

   So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process thousands of documents without restarting the application and resources would be reclaimed by the OS as each script will run in its own context and the user would have more control over the execution and can even apply some timer or pause for automation.

   So for example:

   The following steps can be taken:

   • Create a CEP Extension and in which create an object of CSInterface.
   • Run a for loop for all the files to be processed.
   • Create a string containing all the commands that will be sent to the Illustrator for this particular file.
   • call CSInterface.evalScript for processing of all the commands in string created above.
   • user can even set timeout or sleep using javascript functions (setTimeout, sleep).

   Problem described in this thread arises due to using a single script for processing thousands of files without changing the context.

   A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.

   So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process… more

3. Object Transform Reflect default bug

   Small one, but the reflect tool doesn't seem to be saving last input, i.e. usually it will remember whether you last used reflect Horizontal, Vertical or Angle, but now it defaults seemingly at random. With perhaps a bit of a bias to Angle. Which I don't think I've actually ever used.

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   Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   We could not reproduce this issue due to a lack of information. It may appear this happens very easily for people who face this issue, this may be due to specific hardware setup, etc.

   If you have additional information to share with the Illustrator team, please reach out to ShareWithAI@adobe.com

4. Artboards renamed when saving to CS4 or below

   When saving an Illustrator CC2020 file down to version CS4 (which we have to do for client reasons), when it's reopened it has renamed the Artboards. So, in my example, the file has two artboards called "Artboard 1" and "Artboard 2" (we need to keep them named that way too for html coding reasons). If the document is saved as CC2020 or down to CS5, the artboards retain those names and all is well. If, however, we save down to CS4 or lower, when the file is reopened (I'm using CC2020) the Artboards are called "Artboard 43" and "Artboard 44". If the file is saved again to CS4 and reopened, they've become "Artboard 45" and "Artboard 46"... and so it continues.
   I'm using the latest CC2020 version running on the latest Catalina macOS.

   When saving an Illustrator CC2020 file down to version CS4 (which we have to do for client reasons), when it's reopened it has renamed the Artboards. So, in my example, the file has two artboards called "Artboard 1" and "Artboard 2" (we need to keep them named that way too for html coding reasons). If the document is saved as CC2020 or down to CS5, the artboards retain those names and all is well. If, however, we save down to CS4 or lower, when the file is reopened (I'm using CC2020) the Artboards are called "Artboard 43" and "Artboard 44".… more

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   Declined  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   The core issue is that CS4 file format does not have support to remember the artboard names, we introduced the artboard and naming functionality in CS5. So, nothing can be done to resolve this issue. 

5. Export for Screens: pre-export settings for PNG and JPG are same, but post-export JPG resolutions vary

   This is odd. I'm in Illustrator 2020 (24.0.1).

   I have a .ai doc open.

   I go to File->Export->Export for Screens...

   Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)

   I hit the Export Artboard button, and am notified of success.

   I go to Bridge to examine the results. (See Adobe Bridge Screenshot)

   The exported PNGs all have resolutions of 72 ppi (expected, good result).

   The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).

   Why would that happen? Why don't all the JPGs have 72 ppi resolutions, while the PNGs do?

   This is odd. I'm in Illustrator 2020 (24.0.1).

   I have a .ai doc open.

   I go to File->Export->Export for Screens...

   Under the Artboards tab, I set up PNGs and JPG 100s, at various scales using Width as the variable. (See Export for Screens Screenshot)

   I hit the Export Artboard button, and am notified of success.

   I go to Bridge to examine the results. (See Adobe Bridge Screenshot)

   The exported PNGs all have resolutions of 72 ppi (expected, good result).

   The exported JPGs have varying resolutions, from 12 to 72 ppi (unexpected, bad result).

   Why would that happen? Why don't all… more

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   Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   We could not reproduce this issue. If you still see this issue happening please provide the below details

   Please share the given details at ShareWithAI@adobe.com
   1) If the issue is reproducible on latest build 25.2.1?
   2) Is multiple AI versions installed in your system? If yes, please share the details.
   3) Some video & Test file for our reference.

6. "Command W" quits application.

   "Command W" Keyboard short cut now quits the application rather than just closing the current window.

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   Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   We could reproduce this issue due to lack of information available. Please reach out to DL-ShareWithAI@adobe.com if you have more details to share with Illustrator team to fix this issue.

7. No Properties panel available

   I have the 22.0.1 version of Illustrator and I haven't been able to find the Properties panel anywhere. My OS is Win 7.
   I got Illustrator just last week and there are no updates available for my installed version.

   I've looked for the panel in every workspace and checked the dropdown menu under "Window". There is no panel listed.
   I've reviewed all of the Preferences settings and cannot see anything connected to the workspace options.

   Please help, I really would like this panel.

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   Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Properties panel is not supported in Win 7, please upgrade to Windows 10 use the Properties panel.

8. AI 22.1 Open single page of multipage PDF now a 2-step process?

   WHY, of WHY did you ***** this up? Formerly you could open a single page of a multipage PDF by simply clicking the arrows under the thumbnail. Once you found the page you want, you click open and there it is. Now, no matter what you do, the Pages Range is stuck on 1-1 (of xx). You now have to type in the number. PITA! Please fix this back to the old way.

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   Declined  ·  Ashutosh Chaturvedi responded

   With the introduction of multipage PDF open it is not possible for us to tie the range field to the thumbnail previews. It is not possible for us to predict the user intent just based on previews he/she has seen. Here is one example user preview pages 1 to 3 and then decided to open pages 1-2.

9. Cut master 3 not working after update

   Illustrator just updated to CC2018 and now my cutmaster 3 plug-in is not working or in the file tab.

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   Declined  ·  Ashutosh Chaturvedi responded

   Please contact plugin developer and get a plugin compatible with the CC 2018. You also have a choice to install previous release of Illustrator to ensure uninterrupted work till you procure CM plugin that is compatible with latest release.

10. "To preserve appearance some text has been outlined"

    I recently sent a PDF file generated from InDesign (CC2018) to a book manufacturer from which they were to make a brass die to stamp a binding, just as I have done for about twenty years. A proof was sent back to me in which the 1/2pt rules had thickened to about 3pts and some of the type had thickened, too. I complained and they sent me another proof, in which the rules were ok, but most of the type had thickened.

    I wondered how this could have happened, so I did some experiments. I opened the PDF in Illustrator (CC2018), thinking they might be turning the art into outlines. In Illustrator, the file opened with a dialog box "To preserve appearance some text has been outlined," which offered no way to opt out. Sure enough, the artwork (type and rules) had thickened as it did in the proofs.

    Why does Illustrator do this? It doesn't preserve the appearance of anything, it only ruins the art. This is clearly a glitch. To fix it, I had to edit the file extensively. In the least, there should be a way to opt out of this "feature."

    I recently sent a PDF file generated from InDesign (CC2018) to a book manufacturer from which they were to make a brass die to stamp a binding, just as I have done for about twenty years. A proof was sent back to me in which the 1/2pt rules had thickened to about 3pts and some of the type had thickened, too. I complained and they sent me another proof, in which the rules were ok, but most of the type had thickened.

    I wondered how this could have happened, so I did some experiments. I opened the PDF in Illustrator… more

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    Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    PDF is intended for Output and Document Sharing. In any workflow, if the content is to be modified without any data loss then the native file format should be used for editing. InDesign document or Illustrator document should be used to edit the content.

11. Adobe Illustrator CC impossibly slow on iMac (Retina 5K, 27-inch, 2017)

    We are running Mac OSX 10.12.6 on new iMac.

    Is it too much to ask for enhanced performance for a robust iMac retina with 40gb of ram? What with the $600+ annual subscription fee and all... c'mon... Adobe Illustrator CC is lethargic. Just don't get it... where are the updates to enhance performance and improve compatibility with newer macs. This is a vector-based program.

    If anybody can offer assistance, thanks!

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    Declined  ·  Ashutosh Chaturvedi responded

    Request you to please add specific bugs. We could not find anything actionable on the report hence closing it.
    You may also contact Adobe support with your problem so that we can track your issue better.

12. outline view does not work

    I'VE TRIED EVERYTHING.

    it doesn't work, even if i try to make only outlines , i can see the preview

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    Declined  ·  Ashutosh Chaturvedi responded

    Looks like it was an issue with GPU drivers reference: https://forums.adobe.com/thread/2362932

13. Placing png's in 2018 crashes it/hides all layers
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    Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. cc2018 align does not work anymore
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    Declined  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Didn’t hear back from the original user and issue resolved for one user. Marking Declined.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

15. Jagged Edges on Vector objects

    I've tried just about everything I can think of, but no matter what I do my vector objects are showing jagged edges, almost like I've used a brush preset, but I haven't. It's extremely distracting, please help!

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
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    Declined  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    No response for long time. Closing the issue.

16. Type is very jaggy

    all text,

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    Declined  ·  4 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
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17. Illustrator 25.3 breaks extensions

    The Illustrator 25.3.0 and Illustrator 25.3.1 updates prevent several extensions to launch and to run properly, such as our extension Fontself Maker.

    The CEP team suggested a workaround to bypass the initial blocker issue, but there are additional critical bugs that prevent users to run their tools as expected.

    Here is the more detailed bug tracking: https://github.com/Adobe-CEP/CEP-Resources/issues/367

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    Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    The changes are intended as part of the new CEF update. These are not issues on the CEP side but more security restrictions that came with the new CEF update. The workarounds (https://github.com/Adobe-CEP/CEP-Resources/issues/367) should be good for the plugin developers in the short term, but for the long term, plugin developers should make changes to ensure that they are following the latest web standards for cross-site workflows.

18. Bring back progress bar for saving AI files

    Can we please go back to having a progress bar when saving an AI file? The saving in the background is nice, but the saving percentage text just doesn't do it for me, plus, the pop-up dialog box that comes up while saving is very annoying.

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    Declined  ·  AdminVarun Sharma (Sr Product Manager, Adobe Illustrator) responded

    Hi,

    In order to get previous behavior, please disable ‘Save in Background’ checkbox (Preferences > File Handling & Clipboard > Save in Background).

    @J Bassell: There are two places where we show the progress of save (see attcahed image). You may read more about background save at: https://helpx.adobe.com/in/illustrator/using/saving-artwork.html#background_save

19. Extension EAN13 Maker

    EAN13 maker window is not working as it should.

    • Window is with sliders even as resolution is 2560*1440.
    • Font settings is reset every time AI is reopened
    • EAN file overrides units preference and is ALWAYS in Points

    Very annoying and severly limits the use of a tool which could become extremely important in our workflow.

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    Declined  ·  Ashutosh Chaturvedi responded

    Please contact makes of the extension. Since the extension is not released by Adobe i request you to contact developers of EAN13

20. Extremely slow "export for screens" and saving

    I'm suffering a performance reduction in my workflow thanks to the latest update (23.0). I usually have at least five artboards per file project--sometimes up to 20. I used to export designs within 30 seconds and now it takes up to 5 minutes.

    I haven't change anything in terms of hardware or workflow. My exports are slow no matter if the file goes to the server or to my hard drive. This is driving me crazy!

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    Declined  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.