Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system and version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result
- Your actual result
- [Optional] Upload your Illustrator file or a video
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Pressure option for brush is greyed out in AI while using Wacom Tablet Adobe Illustrator CC 22.0.0
Ever since the new update, every time I'm trying to change my paintbrush to pressure sensitive option from the drop down list box, the 'pressure ' option is greyed out and can't be selected. 'Fixed' and 'random' are the only ones that aren't greyed out.
How can I set the pressure senstivity option on?
Please help.
63 votesPlease refer to this KB doc for a solution to this issue – https://helpx.adobe.com/illustrator/kb/wacom-tablet-issue-with-mac.html
Please reach out sharewithai@adobe.com with system info and a screen recording if the above solution did not help
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Illustrator Known Issue - Adobe Illustrator crash when run running around 30 minutes on multiple document. Hello Adobe Team,
There is known issue on Page 13 of the below linkhttps://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/AIScriptGd2017.pdf
In our process we work around 2000 to 2500 documents in one go. Could you guys address this issue as soon as possible.
30 votesProblem described in this thread arises due to using a single script for processing thousands of files without changing the context.
A single script is executed in a single context inside the Illustrator application and we don’t have any mechanism to pause the script for changing the context thus allowing the OS to recover the resources used in this context.
So instead of using a loop inside the script that is being executed inside the Illustrator application, we are suggesting to use CEP extensions and sending the script to Illustrator for execution in the loop. Now the user can create a string that may contain all the commands that need to be done for a single document and can have loops in the CEP extension to create these strings for each document and send a signal to Illustrator for the execution of these commands. In this fashion user can process…
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AI 22.1 Open single page of multipage PDF now a 2-step process? WHY, of WHY did you ***** this up? Formerly you could open a single page of a multipage PDF by simply clicking the arrows under the thumbnail. Once you found the page you want, you click open and there it is. Now, no matter what you do, the Pages Range is stuck on 1-1 (of xx). You now have to type in the number. PITA! Please fix this back to the old way.
8 votesWith the introduction of multipage PDF open it is not possible for us to tie the range field to the thumbnail previews. It is not possible for us to predict the user intent just based on previews he/she has seen. Here is one example user preview pages 1 to 3 and then decided to open pages 1-2.
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Cut master 3 not working after update Illustrator just updated to CC2018 and now my cutmaster 3 plug-in is not working or in the file tab.
8 votesPlease contact plugin developer and get a plugin compatible with the CC 2018. You also have a choice to install previous release of Illustrator to ensure uninterrupted work till you procure CM plugin that is compatible with latest release.
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"To preserve appearance some text has been outlined" I recently sent a PDF file generated from InDesign (CC2018) to a book manufacturer from which they were to make a brass die to stamp a binding, just as I have done for about twenty years. A proof was sent back to me in which the 1/2pt rules had thickened to about 3pts and some of the type had thickened, too. I complained and they sent me another proof, in which the rules were ok, but most of the type had thickened.
I wondered how this could have happened, so I did some experiments. I opened the PDF in Illustrator…
7 votesPDF is intended for Output and Document Sharing. In any workflow, if the content is to be modified without any data loss then the native file format should be used for editing. InDesign document or Illustrator document should be used to edit the content.
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5 votes
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outline view does not work I'VE TRIED EVERYTHING.
it doesn't work, even if i try to make only outlines , i can see the preview
5 votesLooks like it was an issue with GPU drivers reference: https://forums.adobe.com/thread/2362932
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4 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
4 votesDeclined ·
AdminNitish Agarwal (Illustrator on iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Didn’t hear back from the original user and issue resolved for one user. Marking Declined.
Thanks & Regards
Nitish Agarwal
Illustrator Team -
Jagged Edges on Vector objects I've tried just about everything I can think of, but no matter what I do my vector objects are showing jagged edges, almost like I've used a brush preset, but I haven't. It's extremely distracting, please help!
4 votesDeclined ·AdminNitish Agarwal (Illustrator on iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
No response for long time. Closing the issue.
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Bring back progress bar for saving AI files Can we please go back to having a progress bar when saving an AI file? The saving in the background is nice, but the saving percentage text just doesn't do it for me, plus, the pop-up dialog box that comes up while saving is very annoying.
3 votesHi,
In order to get previous behavior, please disable ‘Save in Background’ checkbox (Preferences > File Handling & Clipboard > Save in Background).
@J Bassell: There are two places where we show the progress of save (see attcahed image). You may read more about background save at: https://helpx.adobe.com/in/illustrator/using/saving-artwork.html#background_save
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Extremely slow "export for screens" and saving I'm suffering a performance reduction in my workflow thanks to the latest update (23.0). I usually have at least five artboards per file project--sometimes up to 20. I used to export designs within 30 seconds and now it takes up to 5 minutes.
I haven't change anything in terms of hardware or workflow. My exports are slow no matter if the file goes to the server or to my hard drive. This is driving me crazy!
3 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator CS6 does'nt work on macOS Hight Sierra Hi,
waht can I do to use Illustrator CS5 on macOS Hight Sierra.
InDesign work very well, but Illustrator can't open.Thank tou very much !
Geneviève
3 votesCS6 is not supported on High Sierra.
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Adobe Illustrator CC impossibly slow on iMac (Retina 5K, 27-inch, 2017) We are running Mac OSX 10.12.6 on new iMac.
Is it too much to ask for enhanced performance for a robust iMac retina with 40gb of ram? What with the $600+ annual subscription fee and all... c'mon... Adobe Illustrator CC is lethargic. Just don't get it... where are the updates to enhance performance and improve compatibility with newer macs. This is a vector-based program.
If anybody can offer assistance, thanks!
3 votesRequest you to please add specific bugs. We could not find anything actionable on the report hence closing it.
You may also contact Adobe support with your problem so that we can track your issue better. -
Extension EAN13 Maker EAN13 maker window is not working as it should.
- Window is with sliders even as resolution is 2560*1440.
- Font settings is reset every time AI is reopened
- EAN file overrides units preference and is ALWAYS in Points
Very annoying and severly limits the use of a tool which could become extremely important in our workflow.
2 votesPlease contact makes of the extension. Since the extension is not released by Adobe i request you to contact developers of EAN13
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pathfinder panel missing Hi,
I'm having an issue that I haven't been able to find an answer for after spending some time researching it.
I just downloaded Illustrator CC and I went into windows to turn on the pathfinder panel. It was an available option so I was able to turn it on, but no panel is displayed as per usual. Any idea how to fix this? I tried resetting my workspace preferences and restarting the program to no avail2 votesDeclined ·AdminNitish Agarwal (Illustrator on iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Got email from the user saying it was hidden in the bottom. Declining the issue.
Thanks
Nitish -
Creating an L*a*b* swatch does not maintain L*a*b* values. Creating an Lab swatch does not maintain Lab values.
2 votesColors swatches are converted document color mode, Illustrator’s supported document color modes are RGB and CMYK. Please try the suggestion provided by Ton.
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Diagonal Lines Hi, I've just updated my Creative Cloud to 2018, but when using the Illustrators, every time I push ctrl button or use the direct tool, these diagonal lines appear. Is there a way to make the line disappear? Thanks.
2 votes -
Saving AI to EPS produces 2 EPS "clones" Standard procedure in my Art Dept. is to save AI files as EPS when going to press. This includes outlining all fonts and embedding all images.
For at least the last several months, I've often found that when I save an AI file as an EPS, it creates two nearly identical EPS "clones"...meaning they have virtually the same file name but are slightly different in size. An example result for saving "file_name.ai" would be:
filename.eps
filename-01.epsIn all cases, the file without the "-01" would be slightly smaller in size (i.e., 4.3MB compared to 4.6MB), but aside from…
2 votesDeclined ·AdminNitish Agarwal (Illustrator on iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
No response in long time.
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Artboard name - Export for screens bug Latest version of CC.
If you name an artboard with a "/" in the name - when you go to export for srceens and choose artboards - it'll report an error.For example an Artboard called Sign In / Registration will produce an error when trying to save the artboard using "Export for Screens".
2 votesDeclined ·AdminNitish Agarwal (Illustrator on iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
This is working as designed.
Windows has some limitation that is cannot have “/” and several other characters in the name of a file. So we restricted them from being added from Export for Screens dialog( for consistency purpose on both Windows and Macintosh ). Though we can have them from artboards panel but when you will export the artboard (through older route) those will be replaced by a “-”.Thanks & Regards
Nitish Agarwal
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