Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
34 results found
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Problems with exporting PSD
I am having an hard time exporting my file as photoshop file
2 votesIllustrator app cant save anything when disks are full. Please try to free some space and try again.
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Stop remembering my last save as file type!!!
I've used Illustrator for decades, and the only file type that a new document should be saved as is an .AI file. For the love of God, please go back to .AI or allow me to choose .AI as my default file type!!!
1 voteWe have fixed this issue in latest version of Illustrator - v29.8.1
Please update your Adobe Illustrator and let us know your observations.
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Placed AI files no more respect 'Crop to' setting
Since 29.1 update AI files are imported with bleed area no matter what setting is set during placement.
File->place ->[V] Show import options1 vote -
Smart Object from Illustrator to PS not working after Mac Ventura 13.2.1 update
Copy and pasting a vector file from Illustrator into Photoshop as a smart object no longer saves the way it used to. In Photoshop, when I wanted to make a change to the smart object, I would double click on it in the layers panel, it opens in Illustrator, make a change, cmd + s to save, back to Photoshop and the smart object would update. Now after updating to Ventura 13.2.1, the process is the same, but after saving and returning to Photoshop, my fonts show up differently. Screenshots included.
1 - Smart Object in Photoshop
2 - Making…1 voteThe problem got resolved when fonts got activated for Photoshop in the font manager app.
It seems that for some reason Photoshop does not warn users about missing fonts in smarts, although it should not be relevant, since Ps reads the PDF content from a smart to render it...
Needs further investigation. If you have updates on this — please comment.
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Compound paths not saving
When I make an object a compound path and then save as an SVG, when I go to open the file again, all of the compound paths have reverted to paths. I've uninstalled and reinstalled, I've tried an earlier version, I've done everything I can think of and still my SVG files will not retain compound paths. I'm using an M1 MacBook Pro, AI v27.2
1 voteIn SVG 'compound paths' are required to have at least two sub-paths (https://www.w3.org/TR/SVG/paths.html). If a shape doesn’t have any holes, it gets saved as an ordinary single path, according the specification, since no sub-paths are presented, ands gets read back as a non-compound paths. Shapes with proper holes are kept as compound paths.
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Illustrator not saving properly
Saving our work is a MAJOR issue! Since updating, I'm having different ones. Sometimes when I command/save, then reopen that file, the last change I made is gone. Now, when I do a save as, Illustrator only saves part of the file name I typed in..
Attached are screen shots showing the file name I try to save it as, and the incorrect file name it saves as.
WTF is up with this stuff? I'm no programmer, but how is it that major bugs like this come up with every new version? I am spending more time working around Adobe…
1 voteA slash can’t be used in a file name. since it’s an OS reserved symbol.
There are other symbols like this: < > : " / \ | ? *
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Can't Access a Saved File from a folder in Google Drive
The Issue:
I saved an illustrator file then closed the program. After some days, I reopened the program. I could see the preview thumbnail showing my latest edit but when I clicked on it to open, it went back to a much earlier version of the file. This has now happened twice. Please help if you have solved this successfully.Details:
Illustrator 26.2.1 (64-bit)
OS: Windows 10
RAM: 12GB
Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz1 voteIt turns out the folder is managed by Google Drive, and it restored a previous version for some reason.
If you had problems like this too — please comment.
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Cannot open AI or EPS files just exported from AI
I'm trying to export some vector files from AI, which I've done countless times before and had no problems...
Right now when I save the file as AI and EPS, it shows up in my saved folder as a blank file. When I open the properties from it's saved folder it still shows as AI, however I'm not able to open it with AI or any other applications.
I'm stumped and don't know what I can do next.
1 vote -
Black png
my png transparent images are showing up as total black images after export . They show fine for a few seconds and in the viewer window but the png it self is totally black. Works sometimes and others not I would say 2 out of 25 show up black.
1 voteThe case was solved by reinstalling the app.
If the same thing happens to you — please share details below in comments.
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svg Export bug
In 23.0.2 and 23.0.3 when saving or exporting SVG the file is totally deformed afterwards...
1 voteThis is expected to be fixed with the latest 28.5 build. Please check if it works for you.
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SVGs: Objects with dashed lines are split up
Hello,
I create an object (rectangle) in the AI with a dashed line (8px / 8px). Contour 2px and grey filling.
If I save this object as *.svg and then open the saved SVG again, the path of the rectangle is fragmented.
This denomination always occurs just before the corners. In other words, a rectangle is divided into 4 paths and becomes a group...Version: AI 23.1
Windows 10 Enterprise
Intel Core i7-6820IQ 2.70 Ghz
16 GB RAM1 voteSorry for a late answer. Basically it happens because of 'Align dashes to corners' option that is turned on for the object in Stroke panel. When it's on, Illustrator internally treats this stoke exactly like you have in the SVG — a group of normal dashed lines with recalculated gaps and dashes, and custom inserts where it's required.
SVG just can't handles this, so to preserve the look it applies this treatment, converting it from the 'live' to 'expanded'.
Try to disable the option and comment back if it helps.
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Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)
Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.
1 voteHi Deborah,
We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
The older release should also be warning users that the file was created in a new version and will have some data loss.Best regards,
Ashutosh -
missing id in exported svg
When I export the attached .ai file to svg, the result does not contain the id of the r14 rectangle.
Before you say "well just add it in manually", please consider that this is a simplified version and that the real thing would contain dozens, even hundreds of objects.
Note that I am not using the artboard. The idea is to use this svg to be animated by the GreenSock javascript library.1 voteThanks a lot Francis for filing the issue. Please feel free to open a new issue if you should experience the issue again or another one.
Greetings,
Dirk -
"Preview in Browser" resets to Safari
"Preview in Browser" option in save for web window is resets to Safari everyday(After restart). Several times I tried selecting Google Chrome and set as default in browser menu, but chrome is getting removed from the browser menu automatically after I restart the Illustrator.
1 votePlease contact Apple support. macOS controls the default browser setting. You can validate the default browser by double clicking any html file on your system.
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