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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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4 results found

  1. Random crashing - 24.0.3

    I have a brand new 16" MacBook Pro.
    OS: Catalina 10.15.2. 32Gb Ram. 2.4 Gz Processor.
    Illustrator 2020 v24.0.3

    The app is constantly, randomly crashing. When waking up machine (10 min auto sleep) there is a message waiting that Illustrator has unexpectedly quit. ,And, now it seems hung up on launch.
    Here's what I've done so far:
    - Ran app diagnostics as recommended on restart. No info was provided.
    - Uninstalled and reinstalled.
    - Disabled lots of 3rd party extensions
    - Restarted machine
    - I have 90 crash reports.

    64 votes

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    69 comments  ·  Other...  ·  Admin →

  2. Transformation tools in Illustrator 25.0.1

    MacOS Mojave 10.14.6
    Illustrator 25.0.1
    Option Click with Scale tool and typing 120%. OK
    Move. OK
    Option Click with Scale tool shows -35.5% instead of 120%

    Edit: Maybe unchecking GPU Performance in Preferences is a solution.

    10 votes

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    5 comments  ·  Other...  ·  Admin →

  3. Object > Align commands are disabled when single object is selected

    Align commands we can assign hotkeys to, instead of using action-wrappers and F-only-keys are great.
    But if you select a single object, the Object > Align command will be disabled (but the hotkeys assigned to separate commands will work anyway).
    Please check what makes this folder disabled for a single object selected and fix it.

    2 votes

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    Completed (Comments Closed)  ·  0 comments  ·  Other...  ·  Admin →

  4. アートボードが斜めになり復旧できない

    ズームイン・ズームアウトを行うと添付のようにアートボードが斜めになり、復旧できない事象が多々発生しています。
    使用PCにつきましては、以下となります。

    ・Windows10 Enterprise
    ・RAM：16.0GB
    ・システムの種類：64bit
    ・プロセッサ：Intel Core i5-9500 CPU @3.00GHz

    業務に支障が出ておりますので、復旧方法等ご回答お願いいたします。

    1 vote

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    3 comments  ·  Other...  ·  Admin →
    Completed (Comments Closed)  ·  PCM Maro responded

    こちらの投稿は対応完了といたします。
    今後ともよろしくお願いいたします。

    Illustrator チーム

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