Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
3 results found
-
The operation cannot complete because of an unknown error. CANT
Since the last update.. Every time I try to trace & make something. I get this error message "The operation cannot complete because of an unknown error. CANT" then the placed image I tried to trace disappears and only an empty selection box remains. If i do "undo" the image will return. How come I cannot trace anymore? What can I do to fix it?
15 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Image automatically gets embedded when dragged into Illustrator
This is screwing my work flow and happens out of nowhere
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Links panel reports PNG links to be CMYK
BUG?! Links palette reporting PNG links as CMYK
OS 10.14.6 / CC 5.1.0.407
PNG's are RGB, the format doesn't support CMYK.
1 voteIf you still have the problem, please share one of these files with the team: either share them in a comment or send directly to sharewithai@adobe.com (mention the report’s link also, http://illustrator.uservoice.com/forums/601447/suggestions/40699219)
- Don't see your idea?