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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one

    I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

    1. Create document, e.g. A4, with units set as mm
    2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
    3. Set 'Keyboard increment' to 1mm
    4. Enable 'Snap to grid'
    5. Draw custom-sized rectangle
    6. Press Up or Down several times and watch how coordinates change

    Expected:
    Rectangle's Y should go like this:
    55, 56, 57, 58, 59, 60, 61...

    Actual result:
    Rectangle jumps like this:
    55, 57, 58, 61, 63,…

    10 votes

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    2 comments  ·  Snapping  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Grid snapping don't work on an internal point

    It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.

    7 votes

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    17 comments  ·  Snapping  ·  Flag idea as inappropriate…  ·  Admin →
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