Illustrator Crashed at Startup after PR Beta, Media Encoder Beta Updated
Illustrator Crashed at Startup after PR Beta, Media Encoder Beta Updated (?!)
Hi, my Creative Cloud app updated those beta at 2024-08-06 18:00-18:30 then it break out my Illustrator that when I launch it each time, it is a super idea issue...
rutann3449199
shared this idea
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Yep! It seems like it’s a global crash, and different teams are now aware of it.
It’s been discussed here and there, at forums (like https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-can-t-open-freezes-on-splash-image-uses-all-of-ram-trying-to-open-then-crashes/idi-p/14781463) and even some videos (like this one: https://www.youtube.com/watch?v=fCJq2QwLak0)
So far the only known workaround is to delete some Beta apps — basically the same thing you did :(
So no need currently to create a spindump file. If anything new comes up — all these are going to be updated.
Thanks and sorry for the hassle... I hate situations like this as much as you do :( -
rutann3449199
commented
did u see the response ?
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rutann3449199
commented
Dear Egor.
If I do spindump something from ur advice,
is it work for this situation ?🌟 According my last response, I deleted "All of Adobe" files to fix this issue.
is spindump can help for this situation ?all of means...include Create Creative、Preference file in ~Library location. haha
and which software I should pick for create Spindump ?
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Well, sorry to hear that :(
You should never update Beta apps when you are in a deadline! It’s Beta! Not worth the risk!So it does not exactly crash, but gets frozen...
Since you are on a Mac, it’d be harder to see why.
Please try create a Spindump (here is a random article from web on how to do this: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066190 — don't mind it’s from Zoom and skip the last steps) and send it over to Ai team to investigate to sharewithai@adobe.comI can’t promise a reply, but they do read this inbox.
Please also put the link to this UV report in the body of the email so they can track it — http://illustrator.uservoice.com/forums/939477/suggestions/48718280
Sorry again I can’t help more than this. -
rutann3449199
commented
one of reason I could make sure it crashed by other software updated.
because when I processing update , my Illustrator sill open, after updated I reopen my AI than it happened ! -
rutann3449199
commented
Hi, here's a response to @Egor
🌟 You have updated Media Encoder Beta (but not Illustrator Beta),
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Premiere BETA, Media Encoder Beta, After Effect Beta
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🌟 now Ai Beta crashes on launch?
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Normal AI & AI Beta both Crashes 😭
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🌟 Does it show any crash reporter dialog?
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No, It always stuck-in startup UI ...."SmartEditUI.AIP" then "Software no response"but ➡️one of times it show Illustrator taken me 360gb when it launch⬅️
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🌟 Have you tried to downgrade either and check if it solves the problem?
⬇️⬇️⬇️I tried a lot of time to remove Illustrator, Change Old version, all of it no working.
the final way is... to remove PR, AE, ME and all of adobe products to figure out this issue.
It works after that and only if Illustrator gets installed.
But I spent 5 hours to fix this problems & delay my work schedule D:(Edited by admin) -
Sorry, not sure if I get it correctly.
You have updated Media Encoder Beta (but not Illustrator Beta), and now Ai Beta crashes on launch?
Does it show any crash reporter dialog?
Have you tried to downgrade either and check if it solves the problem?
