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dan

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  1. 1 vote
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    1 comment  ·  Illustrator Bugs » File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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    dan commented  · 

    after further investigations, when i save the pdf and Illustrator freezes and becomes 'not resonding' the task manager and resource monitor revealed that 'CEPHtmlEngine.exe' within Illustrator is to blame.

    I can see this is an issue that has been reported in the past as causing CPU overload, however as you can see from the attached my CPU is at 13% usage and none of the cores are being maxed out. Following from the conversations with the 3 Adobe help staff i was lead to believe my hardware was either at fault or not compatible, but clearly there is an issue with the programming in Illustrator itself, i tested an older PC which is having the same issue and does not have any of the same components.

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  2. 77 votes
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    Hi All,

    We hope this season ends on a joyful note and continues into a safe and prosperous New Year for you and your family.
    Merry Christmas & Happy New Year 2020.

    We have tried to address this issue in our beta build of 24.0.2.
    Please visit adobe.ly/1o2SDsg and get the latest build for version 24.0.2 (Build 1).

    Please do let us know if this issue is resolved for you or not.

    With Best Regards,
    Illustrator Team

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  3. 172 votes
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    321 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

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    dan commented  · 

    i have a similar issue but overly noticable when saving complex pdfs. on a top of the line 2017 macbook pro it takes not much over 1 min. and on a brand new build 3950x, 64gb ram, 2080 super GPU it takes longer by about 30 seconds, the resources never exceed 10% usage on the pc but illustrator just freezes up until the pdf is made.

    spoke with adobe help 3 times and in the end they just said there is an 'efficiency' issue with illustrator on that computer. no idea if it will ever be resolved, but its crazy that a computer with 4x the processing power and ram is slower than a machine with less power. clearly a fundamental issue with how Illustrator is using hardware/resources and explains why so many people with high spec machines are being outperformed by older and less capable computers. Crazy!

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  4. 6 votes
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    3 comments  ·  Illustrator Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
    dan supported this idea  · 
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    dan commented  · 

    wish id found this last month, i just built a new pc (3950x, 64gb 3200mhz ram, RTX 2080 super) as i was getting frustrated with my 2017 macbook pro being slow in illsutrator... imagine my frustration now that this new machine which should be on paper 4x quicker than the laptop is actually slower at making pdfs.

    after an hour or more working with adobe helpdesk and even letting them remote access to the machine they havent been able to solve the issue, only commenting that it might be caused by my lack of onboard graphics drivers. as i understand it the motherboard graphics drivers work in conjuction with adobe, so them not being there is causing issues. which is insane since im not even using the onboard graphics and the current gen of AMD processors dont even support onboard graphics.

    its a crazy situation, which i think my only solution is to try and use a Quadro 4000 as that is at least officially supported in illustrator, but i have a feeling even that wont work any better.

    it really is appaling that they are pushing out updates to this platform but arnt actually making the software compatible with current generation hardware

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