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1. A blank white popup window opens over a file when opening.

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   14 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Spin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to sharewithai@adobe.com with Illustrator version used.

   -Rama
   Illustrator Team

   An error occurred while saving the comment
   Chris commented  ·  Aug 3, 2020  ·  Edit…  ·  Delete…

   Currently running:
   macOS Catalina v. 10.15.6
   iMac 27"
   3.2 GHz Quad-Core Intel Core i5
   32 GB 1600 MHz DDR3 Memory
   NVIDIA GeForce GT 755M 1GB Graphics card

   Everytime I open an .ai file a blank dialog box appears with nothing on it except for the close/minimize buttons on the top left. I'm able to close the box out and view my work but this happens every time I open a file. Also attached a screen shot as well as spindump of Adobe Illustrator.

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   Chris supported this idea  ·  Aug 3, 2020