A blank white popup window opens over a file when opening.
Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.
I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
Screenshot attached.
Lisa Martin
shared this idea
Spin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to sharewithai@adobe.com with Illustrator version used.
-Rama
Illustrator Team
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Patrick Gillain commented
Bug au lancement de AI (big sur) : popup blanc (avec paysages en bords verticaux) au milieu de l'écran tourne en boucle. Si je ferme ce popup je suis éjecté de AI.
Merci d'examiner ce problème.
Patrick
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Anonymous
commented
I am getting this issue as well
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astha gupta
commented
I had saved my work but after some time when I opened the file, all my work was lost and this white black screen appeared. help me asap at least tell me how I will get my previous day saved work
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ertru
commented
Same happening here after updating to Catalina, and updating AI
Adobe Illustrator 24.2.1 (and the version before that)
iMac, Retina 4K, Late 2015
macOS Catalina 10.15.5 -
Anonymous
commented
I'm on Illustrator 24.1 on MacBook Pro and the same problem has recently gotten worse - the gray popup window opens every time I switch back to Illustrator from another application, in addition to every time I open a file. MacOS Catalina 10.15.4.
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Anonymous
commented
btw the blank window opens over my artwork, after opening the artwork from the popup window with icons that opens on launch of AI. The problem doesn't occur when opening artwork from the File menu. After closing the blank window I can continue working, no problem. (As described earlier by another user.)
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Anonymous
commented
I'm seeing exactly the same thing. AI 24.0.1, MacOS 10.14.6, mid 2015 Macbook Pro 15, external 4k display.
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Susan Archie
commented
you can see the left edge of the .eps doc I opened on the left side.
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Susan Archie
commented
Blank screen appears before opening a file. App is crashing now and then, not sure of the trigger yet.
