Translate Ideas and Comments
Choose language:
There was an error during translation

Alison Macdonald

My feedback

  1. 77 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Alison Macdonald commented  · 

    I can also add that it seems to happen when I trying to save as jpg or png, but not when I save as tiff.
    And, that the Settings folder is completely empty, both before and after, renaming and recreating, and trying to save the file in both cases.

    % ls -lat Settings
    total 0
    drwxr-xr-x 5 alison staff 160 Aug 26 06:36 ..
    drwxrwxr-- 2 alison staff 64 Aug 26 06:36 .

    % ls -lat Settings\ Old
    total 0
    drwxr-xr-x 5 alison staff 160 Aug 26 06:36 ..
    drwxr-xr-x 2 alison staff 64 Jul 15 2014 .
    [shilling:Application Support/Adobe/Adobe PDF] alison%

    An error occurred while saving the comment
    Alison Macdonald commented  · 

    I'll just add my name. I continue to have the same issue in spite of trying all the suggestions above.

Feedback and Knowledge Base