Anonymous
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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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"Solution for Adobe Illustrator. Regarding the problem...
"The operation cannot complete because of an unknown error. (Cant)"
The problem is caused by some files in the directories.
"c: \ Program Files \ Common Files \ Adobe \ UXP \"
In Windows 10 (X64)
Rename to "c: \ Program Files \ Common Files \ Adobe \ 00UXP \"
(In this way they are not erased and you can return to them, for if other programs fail)
It contains the routines for the start screen and new documents of the different Abobe programs.
https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
luck!!! ;) :)"
Thank you so much, this actually works for me