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Belinda

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  1. File seems to be permanently stuck in isolation mode resulting in many objects being unselectable

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    43 comments  ·  Illustrator (Desktop) Bugs » Isolation  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Belinda commented  · 

    I am using Mac OS Catalina (Early 2015 Macbook Pro - specs screenshot attached)

    To give some description, I have two boxes of texts that are grouped together that I wanted to isolate and move the text.

    I right click -> isolate selected group on the two text boxes, but after trying to double click out of isolation mode and back to normal everything has remained greyed out and unclickable, as if its still in isolation mode but it's showing its not in it anymore (theres no bar at the top to show that its in isolation mode), so the document is basically useless. (video to show what I mean is attached - it doesn't show my clicks or trying to press esc. but I was doing that in the video and nothing happens apart from the ability to select the text box)

    I hadn't saved the document at this point so I thought I should save it, restart my computer and open it back up again and it should go back to normal, but it's still the same.

    I also noticed when I looked at the preview for the file, that even the preview is showing like that (screenshot attached)

    I've put the file with the issue here too.

    Thanks

    An error occurred while saving the comment
    Belinda commented  · 

    I am using Mac OS Catalina (Early 2015 Macbook Pro - specs screenshot attached)

    To give some description, I have two boxes of texts that are grouped together that I wanted to isolate and move the text.

    I right click -> isolate selected group on the two text boxes, but after trying to double click out of isolation mode and back to normal everything has remained greyed out and unclickable, as if its still in isolation mode but it's showing its not in it anymore (theres no bar at the top to show that its in isolation mode), so the document is basically useless. (video to show what I mean is attached - it doesn't show my clicks or trying to press esc. but I was doing that in the video and nothing happens apart from the ability to select the text box)

    I hadn't saved the document at this point so I thought I should save it, restart my computer and open it back up again and it should go back to normal, but it's still the same.

    I also noticed when I looked at the preview for the file, that even the preview is showing like that (screenshot attached)

    I've put the file with the issue here too.

    Thanks

    Belinda supported this idea  · 

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