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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Anonymous commented  · 

    It was not working for me either. I have saved to cloud and that works, but I can not save as PDF or .ai.

    I Exported and saved as PSD and then used photoshop to save the file, THAT WORKED.

    I hope this helps someone while they figure out this issue. I have only had illustrator for a shot time and can't believe I can't save my work....

    I read these comments, the following DO NOT work for me:
    i)Open preference by pressing “Cmd+K”
    ii)Go to “File Handling & Clipboard”
    uncheck “Save in background”
    iii)Click ok
    iv)Try to save file and let us know if that helps
    If it is still reproducible
    i)Open preference by pressing “Cmd+K”
    ii)Go to “File Handling & Clipboard”
    uncheck “Save in background”
    iii)Click ok
    iv)Try to save file and let us know if that helps

    I could not find this file on my computer:
    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    I could not save as .EPS file either. I do not have PDF presets. I am on the latest version 2021 25.0.1 as of Dec 8, 2020.

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