Anonymous
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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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No creo que sea la mejor solución tampoco, pero yo transformé el archivo JPEG a PNG en internet y ya pude utilizar la imagen en Ai.
Espero les sirva de algo.