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J Perry

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  1. Artboards with the same number / missing number

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    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    J Perry commented  · 

    Here is what I see

    An error occurred while saving the comment
    J Perry commented  · 

    I am working with a large number of artboards in a single file. 61 to be exact. The software has named artboard 52 twice. Two different artboards. 51 is missing.

    I have tried to upload an image in jpg and gif and your system is rejecting it.

    J Perry supported this idea  · 

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