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11 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentPANH HOANG commented
I just met this problem as well. The file colour getting dull when I work. I have to open my starter file to check if it change the colour and it is.