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11 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I just met this problem as well. The file colour getting dull when I work. I have to open my starter file to check if it change the colour and it is.