Translate Ideas and Comments
Choose language:
There was an error during translation


My feedback

  1. 36 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    28 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →


    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    When this issue occur please share the AID file with us without closing illustrator.
    1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\

    Kindly share the above with us in a Zip file at Please mention the title of this issue as the subject of the mail.

    Ankit Goyal
    Illustrator Team

    An error occurred while saving the comment
    Simon commented  · 

    I have an Adobe Illustrator file where my embedded layers have disappeared. I decided to abandon Illustrator and use Affinity Designer - It opened my Illustrator file and ALL the layers were there, including the missing embedded files.
    So, to reitterate, if you have an Illustrator file where your embedded layers are missing and you have no oither way of reinstating them, simlpy open the document using Affinity Designer.

    An error occurred while saving the comment
    Simon commented  · 

    24th May 2021. Embedded images are missing inside my Illustrator files. I placed the images into a layer and hit the EMBED option. I've come back a week later to use the illustrator file and the embedded images are missing.

Feedback and Knowledge Base