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Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I have a similar issue. If I place a pdf plot generated by R in illustrator 2020 ai file. The "release clipping masks" function does not work. The function works in the previous illustrator version. Please let me know how to fix this.