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Edmond Chan

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  1. Can't save or open a file, it’s reported to be in use by another application, with error ID: -54

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    8 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

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    Edmond Chan commented  · 

    MAC OS 11 Big Sur
    Illustrator ver. 26

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    Edmond Chan commented  · 

    can't open the illustration. the file is locked or in use. ID: -54

    Edmond Chan supported this idea  ·